topic Phone queue has reached average wait time of 1 hour in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/Phone-queue-has-reached-average-wait-time-of-1-hour/m-p/1294137#M68160 found that after chat session where Matt told me he couldn't answer my question and I'd have to phone in. What's the point in having chat then if they can't answer my question???? Fri, 18 Dec 2015 20:57:53 GMT bert 2015-12-18T20:57:53Z Phone queue has reached average wait time of 1 hour https://community.plus.net/t5/Plusnet-Feedback/Phone-queue-has-reached-average-wait-time-of-1-hour/m-p/1294137#M68160 found that after chat session where Matt told me he couldn't answer my question and I'd have to phone in. What's the point in having chat then if they can't answer my question???? Fri, 18 Dec 2015 20:57:53 GMT https://community.plus.net/t5/Plusnet-Feedback/Phone-queue-has-reached-average-wait-time-of-1-hour/m-p/1294137#M68160 bert 2015-12-18T20:57:53Z