https://community.plus.net/t5/Plusnet-Feedback/Positive-feedback/m-p/1291807#M67908 This morning our phone developed a fault, making it unusable.&nbsp; Fortunately the internet was still working as normal so I followed through the automated procedures, a fault was found and passed on automatically (I assume) to Openreach.&nbsp; Frankly I fully expected to be without landline for several day so was surprised to receive a call from an engineer just 2.5 hours later informing me that the fault had been traced and fixed.&nbsp; Excellent stuff but I do wonder if the speed of response was something to do with the actual fault recorded on the ticket - <BR />Fault location: EX<BR />Diagnosis code: T099<BR />Description: DANGEROUS VOLTAGE ON LINE - HAZARDOUS TO PERSONNEL<BR />Whatever, well pleased to only have been without landline for a few hours. Mon, 08 Feb 2016 17:39:16 GMT TerryBRV 2016-02-08T17:39:16Z https://community.plus.net/t5/Plusnet-Feedback/Positive-feedback/m-p/1291807#M67908 This morning our phone developed a fault, making it unusable.&nbsp; Fortunately the internet was still working as normal so I followed through the automated procedures, a fault was found and passed on automatically (I assume) to Openreach.&nbsp; Frankly I fully expected to be without landline for several day so was surprised to receive a call from an engineer just 2.5 hours later informing me that the fault had been traced and fixed.&nbsp; Excellent stuff but I do wonder if the speed of response was something to do with the actual fault recorded on the ticket - <BR />Fault location: EX<BR />Diagnosis code: T099<BR />Description: DANGEROUS VOLTAGE ON LINE - HAZARDOUS TO PERSONNEL<BR />Whatever, well pleased to only have been without landline for a few hours. Mon, 08 Feb 2016 17:39:16 GMT https://community.plus.net/t5/Plusnet-Feedback/Positive-feedback/m-p/1291807#M67908 TerryBRV 2016-02-08T17:39:16Z https://community.plus.net/t5/Plusnet-Feedback/Positive-feedback/m-p/1291808#M67909 Thanks for posting and I'm glad to see that was turned around quickly. Tue, 09 Feb 2016 09:12:07 GMT https://community.plus.net/t5/Plusnet-Feedback/Positive-feedback/m-p/1291808#M67909 adamwalker 2016-02-09T09:12:07Z