topic Re: New CONTRACT confirmation e mail query in Plusnet Feedback

New CONTRACT confirmation e mail query

Gel — Mon, 08 Feb 2016 14:16:42 GMT

I've just signed up to a new Phone contract;
however confirming e mail very light on what I'm getting; is the item
marked with red supposed to be a hypalink I wonder?

Re: New CONTRACT confirmation e mail query

HarryB — Mon, 08 Feb 2016 14:26:22 GMT

You should have also received this ticket via email:
https://www.plus.net/wizard/?p=view_question&id=119590419

Re: New CONTRACT confirmation e mail query

Gel — Mon, 08 Feb 2016 15:03:01 GMT

Not as yet Harry, just 2 others re Line Saver Rental + New Hardware
Your link has much more content.
BT have already sent e mail re cancellation of my phone service, but not date agreed with yourselves but 2 weeks prior.
Attached copy of this to support ticket now open on this to get sorted.

What's Required:
New phone service not to commence until 4/3 (not 6th) as 2nd Cust Serv call stated that date not poss as a Sunday,
but accepted on initial call when negotiating.
Broadband to continue on from current renewal date on 9/3; perhaps these dates will harmonise in due course.?

Re: New CONTRACT confirmation e mail query

HarryB — Mon, 08 Feb 2016 15:09:07 GMT

When automation adds the phone component, it automatically placed the order for asap (10 working days/2 weeks away) but following the call you made this was amended to the 4th as you requested. As it currently stands, the phone order is committed for the 4th

Re: New CONTRACT confirmation e mail query

Gel — Mon, 08 Feb 2016 16:08:25 GMT

Thanks again Harry

Re: New CONTRACT confirmation e mail query

Gel — Tue, 09 Feb 2016 08:56:18 GMT

Harry, still await clarification re Anytime calls package as per my comment on ticket.
Additionally no modified e mail from BT to say they are not discontinuing on 22/2 (copied on ticket) ;I don't want to be without
service from 22nd to 4th March obviously
Hopefully Provisioning have in hand with BT.