topic Re: Using search to get an answer on the old site in Plusnet Feedback

Using search to get an answer on the old site

Oldjim — Thu, 04 Feb 2016 14:24:46 GMT

Product Archive - and she has no idea what I am talking about and I get the same result on the new site unless I use the top search button as opposed to the Help Topic Search
Perhaps something should be made clearer
dick:red Offensive phrase removed from title.

Re: Using that silly bird to get an answer on the old site

Chris — Thu, 04 Feb 2016 15:01:54 GMT

If I search 'product archive' from the top search box, it gives me links to the product archive.
If I use the search further down the page, then it doesn't give me the same result. However searching for 'Broadband Your Way' gives me the information on that product: Our Broadband Your Way products were withdrawn from sale to new customers in 2009. To find out more about them, please see our Broadband Your Way product archive.

Re: Using that silly bird to get an answer on the old site

Oldjim — Thu, 04 Feb 2016 15:08:27 GMT

I thought that was what I said

Re: Using search to get an answer on the old site

Townman — Sat, 06 Feb 2016 15:50:08 GMT

Quote from: Oldjim
[Moderator's note by Dick (Strat) Offensive phrase removed from title.

OldJim offensive? Sorry that's not possible, straight talking yes, but offensive no.

Re: Using search to get an answer on the old site

Anotherone — Mon, 08 Feb 2016 15:00:36 GMT

I assume we are talking about Jess (again)? Since I guess the moderation has removed that fact?

Re: Using search to get an answer on the old site

MauriceC — Mon, 08 Feb 2016 15:34:29 GMT

Have a number of posts been removed from this thread?

Re: Using search to get an answer on the old site

chenks76 — Mon, 08 Feb 2016 15:37:00 GMT

Re: Using search to get an answer on the old site

w23 — Mon, 08 Feb 2016 15:52:14 GMT

Quote from: Anotherone
I assume we are talking about Jess (again)?

The thread is about the 'Artificially Unintelligent' 'Virtual Assistant', yes. IIRC, Jim called her something other than 'Jess', oddly nobody had to ask who he was talking about.

If the cap fits, perhaps she should be made to (virtually) wear it.
I hope I've chosen my words carefully enough not to get this post moderated.

Re: Using search to get an answer on the old site

Chris — Mon, 15 Feb 2016 08:32:35 GMT

Sorry, hadn't realised that I didn't come back again. I've flagged this internally that searching Jess with 'product archive' doesn't bring up any relevant answers.

Re: Using search to get an answer on the old site

Anotherone — Mon, 15 Feb 2016 20:44:47 GMT

I really don't know why you don't get rid of Jess. I haven't yet known it produce any sensible answers that weren't as easily attainable through the standard Help & Support searches. It also slows down the Help page loading where Jess appears, those on slower connections just love it!

Re: Using search to get an answer on the old site

rongtw — Mon, 15 Feb 2016 22:51:22 GMT

+1 sack Jess ,, blonde moments

Re: Using search to get an answer on the old site

w23 — Tue, 16 Feb 2016 08:50:06 GMT

Quote from: MauriceC
Have a number of posts been removed from this thread?

Unless my memory is playing tricks, they have now.

Re: Using search to get an answer on the old site

Townman — Tue, 16 Feb 2016 11:25:42 GMT

Quote from: rongtw
+1 sack Jess ,, blonde moments

...you just really cannot make statements like this around here - it's not appropriate and will detract from the validity of your argument so much so that there will be no need to consider its validity at all.