topic Re: No 24*7 technical support for home users via phone? in Plusnet Feedback

No 24*7 technical support for home users via phone?

fuiste — Fri, 11 Dec 2015 00:23:14 GMT

Is there no 24*7 telephone customer support for home users?
I've been a Force9 (I still find it hard to refer to it as PlusNet!) customer for 18 years and am sure I've had late night support calls in the past, but maybe that was a long time ago.
I support some business customers and I know there is definitely 24*7 phone support for business customers as I have used it in the past, but I'm sure in the past I have also made late night phone calls for myself or friends & family home users that I support.
Have I got it wrong, or have things changed in the last few years?
Thanks,
Conor.

Re: No 24*7 technical support for home users via phone?

alanf — Fri, 11 Dec 2015 03:23:07 GMT

There was a change this Summer.
https://community.plus.net/forum/index.php/topic,140849.0.html

Re: No 24*7 technical support for home users via phone?

Townman — Fri, 11 Dec 2015 08:23:34 GMT

Until the change there was no 24x7 business support. Calls to the business support number were dealt with by the residential support teams.

Re: No 24*7 technical support for home users via phone?

pint — Fri, 11 Dec 2015 10:17:07 GMT

They should bring back the support centre webcam as well, using the webcams and call stats it used to be easy to find the best time to call if there was an issue

Re: No 24*7 technical support for home users via phone?

Gel — Fri, 11 Dec 2015 11:22:21 GMT

Or pay more for the Waitrose (John Lewis) Broadband package run by PN with 24/7 support.