https://community.plus.net/t5/Plusnet-Feedback/Erroneous-engineer-visit-charges/m-p/1289082#M67483 Hi,<BR />I'm so fed up with plusnet customer service.<BR />They never give you a straight answer, always <BR />leave you waiting for ages on the phone. The latest<BR />is that they have tried to charge me £50 for an <BR />engineer's visit in which the fault was found externally<BR />at the exchange and on the other occasion, their engineer<BR />failed to turn up. On top of the stress, they don't deal<BR />efficiently with complaints. I was contacted by the<BR />Customer service and then they left me waiting <BR />because the person who was supposed to answer<BR />my question had to pass me to someone. Waiting still! boring, unprofessional service Wed, 09 Dec 2015 15:05:20 GMT sandocameron 2015-12-09T15:05:20Z https://community.plus.net/t5/Plusnet-Feedback/Erroneous-engineer-visit-charges/m-p/1289082#M67483 Hi,<BR />I'm so fed up with plusnet customer service.<BR />They never give you a straight answer, always <BR />leave you waiting for ages on the phone. The latest<BR />is that they have tried to charge me £50 for an <BR />engineer's visit in which the fault was found externally<BR />at the exchange and on the other occasion, their engineer<BR />failed to turn up. On top of the stress, they don't deal<BR />efficiently with complaints. I was contacted by the<BR />Customer service and then they left me waiting <BR />because the person who was supposed to answer<BR />my question had to pass me to someone. Waiting still! boring, unprofessional service Wed, 09 Dec 2015 15:05:20 GMT https://community.plus.net/t5/Plusnet-Feedback/Erroneous-engineer-visit-charges/m-p/1289082#M67483 sandocameron 2015-12-09T15:05:20Z