https://community.plus.net/t5/Plusnet-Feedback/Why-does-it-take-so-long-to-fix-a-fault/m-p/1286597#M67232 I am fed up with PlusNet. I have a fault which has been ongoing for 6 months plus so much for customer service! My broad band will suddenly drop out or be painfully slow for a day or so without any reason. I am so near the exchange I can practically touch it. Getting fed up with queues must have spent over 4 hrs on phone trying to sort this, waist of my time!!!!!!!! Although all staff are very polite and professional I will give them that. But although things are trying to be sorted remotely and I am sure that the engineers are trying their best of which I have no doubt I am fed up as nothing seems to be getting sorted and I am so fed up as cannot watch NOWTV for which I pay good money. So another evening spent in a queue on a Saturday night!!!!!!!! Arrrrrrrrrrhhhhhhh!!!!!!!! Sat, 17 Oct 2015 20:14:52 GMT adambailey 2015-10-17T20:14:52Z https://community.plus.net/t5/Plusnet-Feedback/Why-does-it-take-so-long-to-fix-a-fault/m-p/1286597#M67232 I am fed up with PlusNet. I have a fault which has been ongoing for 6 months plus so much for customer service! My broad band will suddenly drop out or be painfully slow for a day or so without any reason. I am so near the exchange I can practically touch it. Getting fed up with queues must have spent over 4 hrs on phone trying to sort this, waist of my time!!!!!!!! Although all staff are very polite and professional I will give them that. But although things are trying to be sorted remotely and I am sure that the engineers are trying their best of which I have no doubt I am fed up as nothing seems to be getting sorted and I am so fed up as cannot watch NOWTV for which I pay good money. So another evening spent in a queue on a Saturday night!!!!!!!! Arrrrrrrrrrhhhhhhh!!!!!!!! Sat, 17 Oct 2015 20:14:52 GMT https://community.plus.net/t5/Plusnet-Feedback/Why-does-it-take-so-long-to-fix-a-fault/m-p/1286597#M67232 adambailey 2015-10-17T20:14:52Z https://community.plus.net/t5/Plusnet-Feedback/Why-does-it-take-so-long-to-fix-a-fault/m-p/1286598#M67233 Thanks for your post and I'm sorry to see this has been an issue for so long. <BR />I've taken a look through the notes and agree with my colleagues last update that the one thing we haven't arranged yet is an engineer visit to your premises. <BR />Please update your ticket to let us know when you're available and do let us know how things go with that. Mon, 19 Oct 2015 15:39:04 GMT https://community.plus.net/t5/Plusnet-Feedback/Why-does-it-take-so-long-to-fix-a-fault/m-p/1286598#M67233 adamwalker 2015-10-19T15:39:04Z