topic Re: HI Just joined up hoping for a great service in Plusnet Feedback

HI Just joined up hoping for a great service

Rushncrushem — Sat, 17 Oct 2015 18:45:26 GMT

Was a sky customer for 12yrs but annoyed at price rise & phone service bundle change.
Why I Joined PlusNet
I have noticed the staff at PlusNet have good knowledge of the product they sell and great customer service record.
PlusNet Was cheaper than most other providers for a similar service.
can use my own router without breaking rules etc.

I will post my thoughts and opinions after a month of service

Re: HI Just joined up hoping for a great service

spraxyt — Sat, 17 Oct 2015 19:41:28 GMT

Welcome to the Plusnet Community forums.
Hope migration goes well for you.

Re: HI Just joined up hoping for a great service

alext05 — Sun, 18 Oct 2015 16:42:38 GMT

Quote from: Rushncrushem

I will post my thoughts and opinions after a month of service

Something tells me that you might post your thoughts much much earlier

Re: HI Just joined up hoping for a great service

AndyH — Sun, 18 Oct 2015 18:17:51 GMT

Is this a FTTC migration?

Re: HI Just joined up hoping for a great service

Rushncrushem — Sat, 24 Oct 2015 19:42:34 GMT

I have ADSL with sky atm and moving to FTTC with PlusNet.
Engineer due to arrive 3rd November
Will he show up? we will see

Re: HI Just joined up hoping for a great service

adamwalker — Mon, 26 Oct 2015 10:18:48 GMT

Welcome aboard Rushncrushem.
I've just checked your order and it's progressing fine for completion on the 3rd.

Re: HI Just joined up hoping for a great service

flipfinger — Mon, 26 Oct 2015 13:45:24 GMT

Good luck with that.. I was due my installation on 8th October. So far? Nada.

Re: HI Just joined up hoping for a great service

Rushncrushem — Tue, 03 Nov 2015 17:30:44 GMT

Progress update
Kept in the loop regarding install date from plusnet.
Nov 3rd the engineer was booked to arrive and phone service to become operational.
Phone service activated bang on time with no issues
Engineer made contact day before to confirm install date and also on the day an hour before arrival.
Engineer gave a 1-5pm slot but arrived at 2:57 so quick turn around on calls to get to me at the front end of time slot.
Install took about 40 mins to complete including a journey to the cabinet to hook connect us up.
Connected now and running at 74.8mb down and 20 mb up Ping at 14ms
So my review of the service so far is 10/10
Nothing has gone wrong for me at all
Thanks PlusNet

Re: HI Just joined up hoping for a great service

Chris — Wed, 04 Nov 2015 09:13:26 GMT

Excellent, thanks for getting back and letting us know how the install went.

Re: HI Just joined up hoping for a great service

tijara33 — Wed, 04 Nov 2015 10:44:15 GMT

Quote
Nothing has gone wrong for me at all

It's great to hear that you had a faultless transition & install. Your experience mirrors mine & I suspect also that of 99.9% of PN customers. It's just a shame that occasionally things do go horribly wrong, but such is life.