topic Re: email service in Plusnet Feedback

email service

yoyo — Sat, 17 Oct 2015 16:38:51 GMT

is there an email contact address for account queries? I find the web site so awful, getting an answer to my question. Jess has a go, but at the end of the day its a robot. I need an answer on why my call plan has sneakily gone up from £2 to £3. No notice email, just sneak it out of my account. Its October, and it has just been noticed on the bill, but September is the same.
Are you allowed to change the deal without notice? Don`t seem fair to me, and if I do not get it back to £2, will look into leaving. Its just the same.. sneaky bastard increases!! well angry

Re: email service

Oldjim — Sat, 17 Oct 2015 16:45:45 GMT

You should have been notified about the increase sometime in July or thereabouts with an email headed "Important information about your Plusnet service" sent to your contact email address
There will also be a ticket on your account at the same date

Re: email service

MattyC — Mon, 19 Oct 2015 08:37:10 GMT

Hi yoyo
It looks like the call package has increased.
Notification was sent back in July, and is documented: here.
It looks like you got through to someone over the weekend, though I'm really sorry for how long it took to respond.
Matty