topic Re: I asked for a ticket to be held open whilst I was on holiday in Plusnet Feedback

I asked for a ticket to be held open whilst I was on holiday

Anotherone — Wed, 14 Oct 2015 13:19:51 GMT

Well the title says it - I put the request on the ticket.
This was the response I got, which of course I didn't see until after I got back just over a week ago now.

Quote
xxxxxxxx - CSC Analyst
6:41pm, Sunday 6 Sep 2015
Dear Mr xxxxxx,
Thank you for getting back to us.
We can't keep the ticket open for 21 days but the ticket will still be accessible for at least 12 months even after the ticket closes.
Please do not hesitate to get back in touch online at https://www.plus.net/home-broadband/contact/
Kind regards,
xxxx CSC Analyst

Complete BS of course, we know tickets can be held in the various pools.
My request obviously never got back to the Originator of the ticket.
I can only assume CSC agent training has sunk to an all time low

Re: I asked for a ticket to be held open whilst I was on holiday

jem16 — Wed, 14 Oct 2015 15:24:19 GMT

Quote from: Anotherone
Complete BS of course, we know tickets can be held in the various pools.

Yep - my ticket was put on hold for a couple of weeks and then a month to give me time to monitor my connection. However that was back in April when customer support was good.

Re: I asked for a ticket to be held open whilst I was on holiday

pwatson — Wed, 14 Oct 2015 15:27:42 GMT

Ticket? What's a ticket grandad?

Re: I asked for a ticket to be held open whilst I was on holiday

Anotherone — Wed, 14 Oct 2015 15:55:29 GMT

One of those things you used to be able to raise when you had a problem........otherwise known as Questions IIRC, it was so long ago