topic Re: New customer - £200 wasted today - not happy in Plusnet Feedback

New customer - £200 wasted today - not happy

jonesyy1984 — Tue, 01 Dec 2015 14:35:29 GMT

Hi guys, just thought I would share my first experience of Plusnet with you
I ordered my fibre broadband about 2 weeks ago and was emailed saying an engineer would be coming to my home today to fit my fibre internet between 8am - 1pm
As of 1pm the engineer had still not arrived so I decided to get in touch with customer services. After a 50 minute wait I was told that the email I received was in fact incorrect and there would be no engineer calling out as they have changed the way they do things!
I have lost a full days wages today to make sure I was at home for the engineer calling
I also booked my 3 dogs into kennels for the day to make sure they were not a problem for the engineer
All in all today has been a total waste of time and cost me around £200 in total
Not a good start !
New customers beware

Re: New customer - £200 wasted today - not happy

jelv — Tue, 01 Dec 2015 15:07:21 GMT

http://www.moneysavingexpert.com/shopping/delivery-rights might be useful

Re: New customer - £200 wasted today - not happy

chenks76 — Tue, 01 Dec 2015 15:10:50 GMT

did you take the time off work as unpaid leave?
with regards to the kennel fees - well that's not something that anyone would every compensate you for. that was a decision you made.

Re: New customer - £200 wasted today - not happy

gleneagles — Tue, 01 Dec 2015 16:46:27 GMT

Quote from: spoon
http://www.moneysavingexpert.com/shopping/delivery-rights might be useful

Excellent link,
So anyone changing broadband provider should add that time is of the essence as part of the agreement with their new provider.

Re: New customer - £200 wasted today - not happy

gjp112n — Tue, 01 Dec 2015 17:12:12 GMT

Welcome !
I'd love to say it will be alright once you get connected, but unfortunately experience says otherwise