topic Re: Access help? in Plusnet Feedback

Access help?

chuffchuff — Sun, 11 Oct 2015 13:37:17 GMT

Could some kind soul advise me how to raise a question?
All I get is Jess and it doesn't understand my question.
Seriously thinking of moving my account after 15 years,
the whole idea of Help Pages is to give help!

Re: Access help?

spraxyt — Sun, 11 Oct 2015 14:32:21 GMT

Unfortunately the scope of questions/tickets we residential customers are permitted to raise is now very restricted. Live chat (or calling in) is now the recommended way to get help.
Live chat (when its not overloaded) can be accessed using the Contact Us dialogue.

Re: Access help?

Chris — Mon, 12 Oct 2015 14:32:01 GMT

Anything we can help with here?

Re: Access help?

gofaster — Mon, 12 Oct 2015 15:38:05 GMT

Yes - persuade the powers-that-be to re-introduce the full ticket system

Re: Access help?

rongtw — Mon, 12 Oct 2015 16:58:17 GMT

And Pigs may fly ,,, PN for some reason have got it in their heads that to reduce ticket wait times the best idea was to REMOVE them ???/

Re: Access help?

chuffchuff — Thu, 15 Oct 2015 14:26:42 GMT

Quote from: Chris
Anything we can help with here?

Well, I have Plusnet annoymous call reject which works perfectrly, it
is really good for stopping unwanted calls.
Last few days I have received several calls from someone
on a mobile trying to flog me credit.
Question: as part of the annoymous call reject can I block
this clown & if so how do I do it, please?
Thank you

Re: Access help?

MatthewWheeler — Thu, 15 Oct 2015 18:33:37 GMT

The anonymous caller reject will only rejected callers that withheld their number.
It won't stop someone who shows their number from calling.

Re: Access help?

newagetraveller — Fri, 16 Oct 2015 09:18:19 GMT

Cancel the anonymous call reject and save yourself £4/month to buy one of these http://www.amazon.co.uk/BT8500-Advanced-Blocker-Cordless-Phone/dp/B00LZTHUK8/ref=sr_1_4?ie=UTF8&qid=1444986753&sr=8-4&keywords=bt8500
You can then block any number you wish, including with held, international, unobtainable etc. along with selected numbers chosen by yourself. I've not been aware of any unsolicited calls since buying one. You can zap the mobile pest with the push of a button and they will never get through again. It's quite pleasing to see those rejected in the calls list.