topic Re: Chat and screen readers in Plusnet Feedback

Chat and screen readers

jelv — Sat, 28 Nov 2015 21:19:04 GMT

It appears Chat is not compatible with screen readers - see last part of http://community.plus.net/forum/index.php/topic,138400.msg1288042.html#msg1288042
Under the DDA I believe Plusnet should make suitable alternative arrangements available for disabled persons who depend on such a utility to communicate.
Perhaps Plusnet could outline what those arrangements are...

Re: Chat and screen readers

rongtw — Sat, 28 Nov 2015 22:25:54 GMT

Unfortunately PN will reply with their regular SORRY !

Re: Chat and screen readers

artmo — Sat, 28 Nov 2015 22:58:19 GMT

I think Midnight Caller has an interets in this topic as well. No doubt he will post an update.

Re: Chat and screen readers

Midnight_Caller — Sun, 29 Nov 2015 15:19:10 GMT

See Reply #121
I don't think they read what I have written!

Re: Chat and screen readers

Anon — Sun, 29 Nov 2015 23:47:55 GMT

Quote
Perhaps Plusnet could outline what those arrangements are...

..or apparently perhaps not.
Just report them and send that on a ticket.

Re: Chat and screen readers

Midnight_Caller — Thu, 03 Dec 2015 05:16:28 GMT

PlusNet is pushing ahead with New Help & Support Pages see my comments to HarryB

Re: Chat and screen readers

PlusnetLiam — Fri, 04 Dec 2015 10:26:59 GMT

Hi guys
I've just got off the phone with Liveperson, our Chat partner who have assured me that their Chat windows are optimised and designed for screen readers so they were concerned to hear about this.
@Midnight Caller - could you share a little more detail with us about which one you are using & ideally a couple of screenshots to show the experience? Happy to PM my email address so we can chat, too.
Thanks
Liam

Re: Chat and screen readers

Midnight_Caller — Fri, 04 Dec 2015 16:24:32 GMT

@Liam Dyson, My screen reader is called "HELP Read"
[Edit]
You can Download a copy from: http://www.bigarchive.co.uk/helpread/index.html

Re: Chat and screen readers

PlusnetLiam — Mon, 07 Dec 2015 10:08:50 GMT

Thanks @Midnight Caller - I'll get them to take a look.

Re: Chat and screen readers

tonycollinet — Mon, 07 Dec 2015 13:22:04 GMT

I do hope that Liveperson don't think "Screen reader" means "person reading the screen"

Re: Chat and screen readers

Midnight_Caller — Tue, 05 Jan 2016 02:57:56 GMT

@Liam Dyson, Do you think what you as PlusNet are doing to there customers is wright?
By disregarding the Disability Discrimination Act and superseded by the Equality Act 2010
As stated your Chat facility is not compatible with some screen readers.
Do you want me to take you to court?
[Edit]
I have Open a ticket number: 117386995

Re: Chat and screen readers

dvorak — Tue, 05 Jan 2016 09:12:59 GMT

Gary, while I share your concern about chat and screen readers the latest version of the one you are using seems to be almost 10 years old!
Have you tried other screen readers?

Re: Chat and screen readers

Midnight_Caller — Tue, 05 Jan 2016 11:58:06 GMT

@dvorak, I have tried JAWS in the past it was at the time £2000.00, JAWS Home Edition Base Price: £609.84 at the time of currency converted.
I don't have the budget to spend on a top end Screen Reader like JAWS, and I don't have the time to test out other Screen Readers.

Re: Chat and screen readers

Oldjim — Tue, 05 Jan 2016 12:05:44 GMT

why not just try http://www.nvaccess.org/ or http://www.screenreader.net/index.php?pageid=11 as they both seem to work well and are free