topic Re: Ignoring requests in Plusnet Feedback

Ignoring requests

tonysenior — Mon, 02 Nov 2009 19:45:59 GMT

I have been complaining about line speed for at least a year now and all I get in reply is automated responses. I have had a visit from BT Openreach (Yes - risking the monster fee if it was my fault) and they suggested an SFI on the line which PlusNet must authorise. Can I eckerslike get PlusNet to acceed to this request. All I get is automated responses. In total I have had automated responses from 15 different names at PlusNet. Do these people exist?
I am going to try one more tack I intend to write to the MD of PlusNet stating my problem and give him a few days to respond and failing that I am leaving after 5 years and going somewhere else. Somewhere where the ISP will listen to me and respond IN PERSON
Tony Senior

Re: Ignoring requests

Strat — Mon, 02 Nov 2009 19:51:38 GMT

A warm welcome to the forum Tony.
Posting in here is a very good next step as there are many people happy to help both Plusnet staff and ordinary customers like me.

Re: Ignoring requests

James — Mon, 02 Nov 2009 20:19:01 GMT

Hi Tony,
What's the actual problem on your line?
If you agree to the potential fees, there's no reason why we wouldn't book an engineer for you unless we were pretty convinced it wasn't a line fault.

Re: Ignoring requests

James — Tue, 03 Nov 2009 10:53:05 GMT

Hi Tony,
There's absolutely no way I'm sending out an engineer for a speed fault on your line - you're syncing at 1400Kbps on a 63.5dB line.
I will however, send one out for the dropping connection problem you appear to have if you've tried using your test socket, replacing your router and filters.