https://community.plus.net/t5/Plusnet-Feedback/Customer-services-and-ticket-respond/m-p/1283228#M66928 Hi rookey, <BR />I've taken a look at your account and over all ticket responses honestly haven't been bad. <BR />However I see the longest one was a fault you raised around the start of this month. <BR />I appreciate faults may be the most important issue though so cheers for the feedback and sorry it took us a few days to get back to you. <BR /> Mon, 19 Oct 2015 12:24:45 GMT adamwalker 2015-10-19T12:24:45Z https://community.plus.net/t5/Plusnet-Feedback/Customer-services-and-ticket-respond/m-p/1283227#M66927 All the years I been with PN I've never experience so slow and poor responds to tickets. <BR />Honestly plus net as now turn the leaf they no longer PN. Am at the stage in talk with a person about my right terminating my new contract and move else where Fri, 09 Oct 2015 10:24:42 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-services-and-ticket-respond/m-p/1283227#M66927 rookey 2015-10-09T10:24:42Z https://community.plus.net/t5/Plusnet-Feedback/Customer-services-and-ticket-respond/m-p/1283228#M66928 Hi rookey, <BR />I've taken a look at your account and over all ticket responses honestly haven't been bad. <BR />However I see the longest one was a fault you raised around the start of this month. <BR />I appreciate faults may be the most important issue though so cheers for the feedback and sorry it took us a few days to get back to you. <BR /> Mon, 19 Oct 2015 12:24:45 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-services-and-ticket-respond/m-p/1283228#M66928 adamwalker 2015-10-19T12:24:45Z