topic Re: Expected broadband speeds with Justmail in Plusnet Feedback

Expected broadband speeds with Justmail

pint — Thu, 26 Nov 2015 20:14:00 GMT

What sort of broadband speeds can you get with Justmail?
eh...?
"How fast will the justmail make my internet"
Im helping someone with a soon to be closing madasafish account ( @totalise email address) who wants to keep their e-mail, so they have signed up to justmail assuming and hoping after being told that it will work just as before that is through windows live mail with no need to change any passwords mail server addresses etc
Whats causing the confusion is this e-mail from madasafish support ( question from person...arent they being shut down??)

Quote
This email is to confirm that your account change has completed.
Your new account type: Madasafish Justmail
Estimated speed: Mbps
Broadband speed
As part of our commitment to ensuring our broadband is both easy to
use and understand,
we've signed up to Ofcom's voluntary code of practice for broadband speeds -
http://www.ofcom.org.uk/telecoms/ioi/copbb/
This means that, as well as finding out your estimated broadband speed
before you order, you can also check your actual broadband speed at any
time.
To view both your estimated and actual broadband speed, just go to
ttps://secure.madasafish.com/myaccountdx/internet/

If you have any questions, use Contact Us to get in touch:
http://www.madasafish.com/contact/
Alternatively, call our Support Team on 0844 395 0830.
Kind regards,
Madasafish Customer Support
http://www.madasafish.com/
Email ref: EB087

Re: Expected broadband speeds with Justmail

adamwalker — Fri, 27 Nov 2015 16:19:30 GMT

Hi @pint
I can understand how the email may have caused confusion but a justmail account is purely for for email alone.
If however they've had broadband/phone or broadband and phone from MAAF and transferred those to Plusnet that would be a separate account to this.

Re: Expected broadband speeds with Justmail

pint — Fri, 27 Nov 2015 20:45:33 GMT

Thanks for the reply - instead of sending that, an email with details of the justmail account would have been more appropriate ( and far easier to deal with)
with infomration on the webmail online address, smtp/pop3/imap servers and so on

Re: Expected broadband speeds with Justmail

adamwalker — Sat, 28 Nov 2015 11:52:14 GMT

Agreed and I really don't think this was deliberate but I will be feeding back about this.