topic Re: Plusnet can't be bothered to show my internet usage in Plusnet Feedback

Plusnet can't be bothered to show my internet usage

VileReynard — Sun, 04 Oct 2015 14:58:55 GMT

I encountered the wonderful world of Plusnet "support" - via typing into a text box.
I haven't been getting any breakdown of my internet usage for the last week, so I thought I would try their much vaunted customer support ...
It seems that they can't be bothered to deal with it on the grounds that they can't charge extra, even if I download the entire internet.
On their follow-up survey, not unsurprisingly, I rated them exceptionally bad at Customer Support.

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Question #111959534 - Your Feedback
XXXXXXXX - CSC Analyst
7:12pm, Saturday 3 Oct 2015
**Internal**
Web Chat ID: 4309102358
Description: Usage issue. Advised Unlimited so no need to worry about going over. Advised issue would be fixed if possible as part of PID 84083.
Kind regards,
XXXXXXXXXX

Re: Plusnet can't be bothered to show my internet usage

AndyH — Sun, 04 Oct 2015 23:34:04 GMT

Quote from: vilefoxdemonofdoom
It seems that they can't be bothered to deal with it on the grounds that they can't charge extra, even if I download the entire internet.

It looks like they're saying the usage display issue is going to be fixed to me

Re: Plusnet can't be bothered to show my internet usage

VileReynard — Sun, 04 Oct 2015 23:52:17 GMT

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Fixed, if possible.

What is that supposed to mean?

Re: Plusnet can't be bothered to show my internet usage

rongtw — Mon, 05 Oct 2015 05:59:54 GMT

It means they cant fix it

Re: Plusnet can't be bothered to show my internet usage

VileReynard — Wed, 07 Oct 2015 12:13:02 GMT

Actually, I was surprised to find that it was fixed on Monday morning!
Although I have to admit that this coincided with the start of a new account month...
Anyway, I've responded to their ticket (yes, they still raise tickets).

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Problem appears to be solved as from Monday morning.
However, the original CSC Analyst said to me that "The problem would be fixed - if possible"
This lackadaisical attitude is very unprofessional.
Since the problem has been resolved, I'm happy for you to close this ticket.