https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280483#M66686 I have recently signed up with Plusnet, being one of the only providers able to provide me service in my area i didn't have much choice in the matter. After arranging an engineer visit i received numerous texts and emails, all contradicting each other. One minute the booking was fine and the next there was a problem with my order. After much confusion i tried contacting Plusnet, big mistake. I was on the phone for over an hour before i decided it was futile to wait any longer so i hung up and tried again a few hours later. Again i was on hold for 1hr and 15 minutes until someone answered. The Representative didn't know for sure what was going on with my order but told me that unless i heard otherwise then my engineer visit was still booked in. After not hearing anything for over a month i decided to contact Plusnet again to find out if the visit was still going ahead as my fiance has to stay home all day. I have currently been on hold for over an hour (again) after being transferred to 2 departments looking for the correct team to help me, I wish i could tell you the outcome of this event but alas, i am still on hold... <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@EF02202129013B5A91517CA3B2B0F58A/images/emoticons/cry.gif" alt="Cry" title="Cry" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /> Tue, 24 Nov 2015 11:48:00 GMT Tanith89 2015-11-24T11:48:00Z https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280483#M66686 I have recently signed up with Plusnet, being one of the only providers able to provide me service in my area i didn't have much choice in the matter. After arranging an engineer visit i received numerous texts and emails, all contradicting each other. One minute the booking was fine and the next there was a problem with my order. After much confusion i tried contacting Plusnet, big mistake. I was on the phone for over an hour before i decided it was futile to wait any longer so i hung up and tried again a few hours later. Again i was on hold for 1hr and 15 minutes until someone answered. The Representative didn't know for sure what was going on with my order but told me that unless i heard otherwise then my engineer visit was still booked in. After not hearing anything for over a month i decided to contact Plusnet again to find out if the visit was still going ahead as my fiance has to stay home all day. I have currently been on hold for over an hour (again) after being transferred to 2 departments looking for the correct team to help me, I wish i could tell you the outcome of this event but alas, i am still on hold... <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@EF02202129013B5A91517CA3B2B0F58A/images/emoticons/cry.gif" alt="Cry" title="Cry" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@5CA762C7B9B1D4AB36AAB959133ED0B4/images/emoticons/angry.gif" alt="Angry" title="Angry" /> Tue, 24 Nov 2015 11:48:00 GMT https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280483#M66686 Tanith89 2015-11-24T11:48:00Z https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280484#M66687 Well after 3 hours on hold i can confirm that someone had messed up the order and in fact no engineer was going to my house today, so that's half a days leave wasted. <BR />When i finally did get through, Chris was really helpful and has promised to keep me updated with the progress.<BR />Guess i'll watch this space... Tue, 24 Nov 2015 13:28:40 GMT https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280484#M66687 Tanith89 2015-11-24T13:28:40Z https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280485#M66688 Hi there,<BR />I am very sorry to hear about these issues, but I'm glad Chris has managed to get this raised to the right area and will be updating you as things progress.<BR />However, please let us know if we can help with anything else. Thanks. Wed, 25 Nov 2015 12:22:38 GMT https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280485#M66688 MelRocks 2015-11-25T12:22:38Z https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280486#M66689 <BLOCKQUOTE><TABLE><TBODY><TR><TD>Quote from: Tanith89</TD></TR><TR><TD>so that's half a days leave wasted. <BR /></TD></TR></TBODY></TABLE></BLOCKQUOTE><BR />Claim!<BR /><A href="http://www.moneysavingexpert.com/shopping/delivery-rights" target="_blank">http://www.moneysavingexpert.com/shopping/delivery-rights</A> Wed, 25 Nov 2015 13:08:46 GMT https://community.plus.net/t5/Plusnet-Feedback/Award-winning-customer-service/m-p/1280486#M66689 jelv 2015-11-25T13:08:46Z