topic Re: Plusnet sent me a letter meant for someone else in Plusnet Feedback

Plusnet sent me a letter meant for someone else

bounty — Tue, 29 Sep 2015 12:24:11 GMT

Plusnet sent me a letter meant for someone else.
The letter was for a new customer who signed up to broadband. It has their name, account username, password hint, email address, broadband username and part of their broadband password.
This is their personal account details that can be used as security check when contacting plusnet.
Plusnet might send the router to my address aswell.

how can this happen?
I have contacted the new customer about this by email.

Re: Plusnet sent me a letter meant for someone else

chenks76 — Tue, 29 Sep 2015 12:28:31 GMT

does it have your address and post code or their address post code?
first question would be, if it was not addressed to you (ie your name) then why did you open it?
you should have returned it with the "NOT AT THIS ADDRESS" mark over the un-opened envelope.

Re: Plusnet sent me a letter meant for someone else

bounty — Tue, 29 Sep 2015 12:31:21 GMT

It had my full address thats why I opened the letter also had plusnet plc on the letter,
plusnet was going to send me a letter about madasafish.

Re: Plusnet sent me a letter meant for someone else

Luzern — Tue, 29 Sep 2015 16:31:39 GMT

Has no one heard of the saying, "stuff happens"?
Any person or business can make a mistake, so it seems to me that the OP is just another hitch on to the band wagon of let's have a dig at Plusnet.
More sensible ways have been pointed out, and the letter could have been returned with an explanation.
In short, deal with such things in an adult businesslike way!

Re: Plusnet sent me a letter meant for someone else

jelv — Tue, 29 Sep 2015 16:46:30 GMT

Quote from: lucerne
Has no one heard of the saying, "stuff happens"?

There's a hell of a lot of stuff that's happening at Plusnet these days!

Re: Plusnet sent me a letter meant for someone else

Luzern — Tue, 29 Sep 2015 17:12:30 GMT

Still, one needs to have a sense of proportion: some are in danger of losing that, Methinks!
dick:quote

Re: Plusnet sent me a letter meant for someone else

avatastic — Tue, 29 Sep 2015 18:24:20 GMT

Quote from: lucerne
In short, deal with such things in an adult businesslike way!

By reporting the data protection breach to the ICO?

Re: Plusnet sent me a letter meant for someone else

chenks76 — Tue, 29 Sep 2015 18:28:15 GMT

technically the breach was done by the person opening the letter that wasn't addressed to them.
if the person who's name was on the letter was not at that address then it should simply have been returned unopened.

Re: Plusnet sent me a letter meant for someone else

bounty — Tue, 29 Sep 2015 19:49:11 GMT

I didn't have my reading glasses on when I picked up the envelope to open it, I couldn't see the name through the window of envelope, I could see my door number and some of the address, the post code had larger text. When I put my reading glasses on to read the letter I noticed the name.
Please think before making comments about someone opening letters.

Re: Plusnet sent me a letter meant for someone else

chenks76 — Tue, 29 Sep 2015 19:58:33 GMT

just stating that you opened mail that wasn't addressed to you.
in your first post you said "how can this happen"
well it can happen just as easily as someone not putting on their reading glasses and opening mail that wasn't addressed to them.
you admitted that you could see your door number and "part" of the address, but not the full address or the name?

Re: Plusnet sent me a letter meant for someone else

pwatson — Tue, 29 Sep 2015 20:06:57 GMT

There does seem to be a lot of ridiculous replies here. Irrespective of the rights and wrongs of opening letters incorrectly addressed, the OP is clearly rightly concerned that PN's system have managed to send personal data to completely the wrong address.
How about waiting for PN to comment about how their system has made such a catastrophic error rather than rounding on the OP for opening a letter that was partially addressed to them?

Re: Plusnet sent me a letter meant for someone else

jelv — Tue, 29 Sep 2015 21:43:09 GMT

If everyone posting on here says that they ALWAYS double check the name on mail (even when it's obscured because the letter has slid inside the envelope so it's now not in the window) I don't believe them!

Re: Plusnet sent me a letter meant for someone else

Luzern — Tue, 29 Sep 2015 21:57:02 GMT

Certainly I would not claim that, but I make a good effort, where the name is obscured to make sure of the recipient. (I daren't open SWMBO's). One of the few exceptions I made to opening mail, was some addressed to the previous owner in respect of $ shares. We had been forwarding it on for years, and I finally lost patience with her failure to do anything. By "illegally" opening it I found a UK office, advised them of her details. Right or wrong, the annoyance ceased.

Re: Plusnet sent me a letter meant for someone else

Strat — Tue, 29 Sep 2015 23:12:13 GMT

Having had a number of wrongly delivered items of mail dropped through my letterbox, it is now standard practice for me to look at the name and address of everything that arrives.
Not very good that someone's personal information is sent to someone else though.

Re: Plusnet sent me a letter meant for someone else

jafreer — Wed, 30 Sep 2015 00:38:45 GMT

Isn't it odd how Plusnet's mistake has morphed into a mistake on the part of the OP. This is Plusnet's mistake. The focus should be on them, not the OP.
Next time Plusnet sends out your personal information to a random somebody, let's hope you can find out who they are so you can complain to them that they shouldn't have opened the letter.

Re: Plusnet sent me a letter meant for someone else

Luzern — Wed, 30 Sep 2015 07:52:55 GMT

As you want to see it, that is!
Both PN and OP have taken actions that are incorrect. PN in this case are no different from many organisations in that someone has boobed.
Yes, PN has problems at the moment, about which one may speculate and pontificate til the cows come home.
However, the urge of some on the forum to use and branch,twig or even leaf to beat PN or any business, seems childish, may be unbalanced.

Re: Plusnet sent me a letter meant for someone else

alext05 — Wed, 30 Sep 2015 08:13:10 GMT

I would be inclined to suggest to OP to login into their Plusnet account and check their details there, just in case, because this happened to me some time ago:
https://community.plus.net/forum/index.php/topic,121371.msg1051927.html
Plusnet can mess things up in the most unexpected places.

Re: Plusnet sent me a letter meant for someone else

bounty — Wed, 30 Sep 2015 08:29:51 GMT

this feed back forum should not be made public, being it's public no one should be allowed to reply to the original poster, genuine mistakes can be made.

Re: Plusnet sent me a letter meant for someone else

Luzern — Wed, 30 Sep 2015 08:34:32 GMT

@alex05 The way you dealt with issue seems more reasonable than what I see from many others.

Re: Plusnet sent me a letter meant for someone else

Luzern — Wed, 30 Sep 2015 08:39:28 GMT

Quote from: bounty
this feed back forum should not be made public, being it's public no one should be allowed to reply to the original poster, genuine mistakes can be made.

Forum comes from Latin for market and a place for discussion. I'm confused how a forum can exist with out public discussion,