topic Re: BT Openreach - View My Engineer in Plusnet Feedback

BT Openreach - View My Engineer

pwatson — Mon, 16 Nov 2015 13:14:54 GMT

Interesting bit of info in an article about the departure of the BTO CEO
[quote=http://www.thinkbroadband.com/news/7250-joe-garner-to-step-down-as-openreach-ceo-as-he-moves-to-nationwide.html]Recent changes in the way Openreach deals with end-users (remember Openreach customers are actually people like Sky, BT Wholesale and TalkTalk) with the introduction of the View My Engineer system to help end-users know where an engineer is have the ability to improve the perception of service levels but we are coming across people where retail providers have not told their customers about the option - suggesting that even as Openreach changes the latency in how the retailers deal with changes is not always the best it can be.
Are Plusnet intending to let their customers know about this I wonder?

Re: BT Openreach - View My Engineer

jelv — Mon, 16 Nov 2015 13:44:31 GMT

https://www.openreach.co.uk/orpg/home/updates/briefings/generalbriefings/generalbriefingsarticles/gen07215.do

Re: BT Openreach - View My Engineer

AndyH — Mon, 16 Nov 2015 14:26:52 GMT

How many years before Plusnet's systems can integrate this?

Re: BT Openreach - View My Engineer

Oldjim — Mon, 16 Nov 2015 14:28:54 GMT

It will be very quick - about a month or so after the new accounting system goes live

Re: BT Openreach - View My Engineer

pwatson — Mon, 16 Nov 2015 15:06:22 GMT

That's my line!!!

Re: BT Openreach - View My Engineer

AndyH — Mon, 23 Nov 2015 19:32:05 GMT

I have some screenshots of the new VME service (which actually looks like a major improvement/step forward):
Text Messages:

Website:

Mobile:

Re: BT Openreach - View My Engineer

alanf — Tue, 24 Nov 2015 00:57:30 GMT

So Sam does all the work and Chris takes the credit / blame?