topic Re: Upgrade Problems in Plusnet Feedback

Upgrade Problems

wavyframe — Tue, 22 Sep 2015 14:34:53 GMT

Long time Plus Net ADSL customer and very happy so.....contract just expired and ring up to see about upgrading to fibre
Wait 20 minutes to speak with Mathew who tells me he can transfer me to another department (here we go ::))
recorded music for another 10 mins and then line goes dead.....
Have been reading horror stories about plusnet fibre on here and elsewhere but despite myself thought I would give it a go
cos I fancy a shiny new you view box after all it cant be THAT bad can it ?
Come on Plus Net to fall at the first fence totally unacceptable.
[Moderator's note by Dick(Strat) All caps title edited as per forum rule.

Re: Upgrade Problems

Oldjim — Tue, 22 Sep 2015 14:41:03 GMT

use the Customer Options number in my sig and select I want to leave (option 2 I think)

Re: Upgrade Problems

wavyframe — Wed, 23 Sep 2015 10:34:03 GMT

Thanks oldjim called back today waited about 10 mins & spoke to Amy very polite & knew her stuff
upgraded to fibre and engineer coming next Wednesday.
So far so good
Watch this space.

Re: Upgrade Problems

MattyC — Wed, 23 Sep 2015 13:01:00 GMT

Apologies this post hadn't been picked up yet.
Glad that someone in COT investigated, and thanks to Jim for providing the number.
Let us know how you get on with your fibre upgrade
Matty

Re: Upgrade Problems

St3 — Wed, 23 Sep 2015 13:09:06 GMT

wavy the fibre is good

Re: Upgrade Problems

wavyframe — Thu, 08 Oct 2015 01:38:25 GMT

So BT man turned up and did his thing router arrived by post before weekend sets it all up working
Fine until 10 mins after he left then nothing......reset modem & router service restored for another 10
Minutes....now router not showing broadband or wifi lights....help

Re: Upgrade Problems

davidj66 — Thu, 08 Oct 2015 08:05:30 GMT

If you haven't got wifi on router it suggests router is faulty.

Re: Upgrade Problems

wavyframe — Thu, 08 Oct 2015 08:30:50 GMT

Mystery solved bt man plugged 2 ends of same ethrnet cable into router easy to do in the snakes nest round
The back of my telly many thx to all for help & coments, now who do i see about my shiny new you view box.

Re: Upgrade Problems

wavyframe — Thu, 08 Oct 2015 15:42:00 GMT

Heres a funny thing new fibre "seems" much faster than before web pages & video loading almost instantly :D,But wi fi speed test 8-9 mbps which is more or less
What it was on adsl. However we have iptv via ethernet (hard wired) and when i speed test that it goes up to almost 60mbps am i doing summit wrong ? I know this fibre thingy
Takes a while to settle down....either way its all good,phoned plus net and was advised they needed 24 hours after install before i could order you view box.

Re: Upgrade Problems

jem16 — Thu, 08 Oct 2015 16:37:32 GMT

You're doing nothing wrong. WiFi speeds are very subject to distances, thickness of walls etc and are not reliable.
You're getting the correct speed via a wired connection.

Re: Upgrade Problems

wavyframe — Thu, 08 Oct 2015 17:05:15 GMT

Cool thx jem16
dick:quote

Re: Upgrade Problems

wavyframe — Fri, 09 Oct 2015 16:09:07 GMT

Early doors & i know im tempting fate but.....fibre up & running couple days now and speed testing at 31 to 36 Mbps after a slow start thats just about what i expected & heaps better than adsl.
Whole process was relatively fuss & painfree and managed to secure a great deal including you view box so far its all good
Many thanks to everyone on here & at plus net hq for help, happy bunny.