topic Re: Ignorent, useless money grabbing ****** in Plusnet Feedback

Ignorent, useless money grabbing ******

warbleeder — Fri, 13 Nov 2015 11:30:51 GMT

so i email plusnet to dispute my final bill... and get no reply.... i just get a phone call of ur debt agency telling me my final bill as gone up by almost 4X what it originally was .... WTF are u playing at?
you have until end of today to get this sorted otherwise ill take further action

Re: Ignorent, useless money grabbing ******

Oldjim — Fri, 13 Nov 2015 11:32:30 GMT

you know that you can't contact Plusnet by email

Re: Ignorent, useless money grabbing ******

warbleeder — Fri, 13 Nov 2015 11:33:43 GMT

if one of their members of staff sent me a email and told me i can reply then i would assume i could

Re: Ignorent, useless money grabbing ******

warbleeder — Fri, 13 Nov 2015 11:34:41 GMT

and whos gonna explain why the hell my bill has gone up by almost 4x what it originally was!... i bet no one from plusnet will comment any time soon

Re: Ignorent, useless money grabbing ******

warbleeder — Fri, 13 Nov 2015 11:44:47 GMT

what ADR scheme is plusnet under ?

Re: Ignorent, useless money grabbing ******

w23 — Fri, 13 Nov 2015 12:05:30 GMT

http://www.plus.net/support/service/policies/complaints_code_of_practice.shtml
See section 4.

Re: Ignorent, useless money grabbing ******

warbleeder — Fri, 13 Nov 2015 12:20:55 GMT

found it thanks tho w23
and i love the way no one from plusnet has responded to let me know why my bill has gone over 3x what it should be/what i was told....

Re: Ignorent, useless money grabbing ******

warbleeder — Fri, 13 Nov 2015 12:34:58 GMT

lets say this ... if i get another call of ur ignorant butt kissing debt agency and they talk to me like a piece of [Censored] again i swear to god ill go to ur Sheffield site and get it sorted face to [Censored] face!
thats the handy thing of me only been a 10 minute train ride away... [Censored] sort it now!
dick:red Avoidance of swear filter edited.

Re: Ignorent, useless money grabbing ******

warbleeder — Fri, 13 Nov 2015 12:55:17 GMT

and it seems ur staff need training... the debt has not been sold to the agency... so i do not HAVE TO deal with them... i can still deal with plusnet.... however according to your staff i am incorrect again!

Re: Ignorent, useless money grabbing ******

jelv — Fri, 13 Nov 2015 14:39:29 GMT

If I remember rightly they are trying to charge you cancellation fees when you cancelled (and they agreed this) within 30 days of the price increase notification. Is that correct?

Re: Ignorent, useless money grabbing ******

thenouvellesban — Fri, 13 Nov 2015 23:06:01 GMT

Plusnet is the biggest liar company Ive come across since ntl years ago, totally say one thing and do another usu money grabbing. Sooooo empathise with your posts mate. Tell them to stick it.

Quote from: warbleeder
and it seems ur staff need training... the debt has not been sold to the agency... so i do not HAVE TO deal with them... i can still deal with plusnet.... however according to your staff i am incorrect again!

Re: Ignorent, useless money grabbing ******

Gel — Sat, 14 Nov 2015 07:38:43 GMT

Correct spelling is ignorant incidentally

Re: Ignorent, useless money grabbing ******

PeeGee — Sat, 14 Nov 2015 09:41:14 GMT

Perhaps it's a new word meaning "people who ignore others"

Re: Ignorent, useless money grabbing ******

Chris — Sat, 14 Nov 2015 09:48:49 GMT

Quote from: spoon
If I remember rightly they are trying to charge you cancellation fees when you cancelled (and they agreed this) within 30 days of the price increase notification. Is that correct?

IIRC this wasn't cancellation charges, but was a monthly bill - http://community.plus.net/forum/index.php/topic,143946.msg1269211.html#msg1269211
I can see that since this thread you've spoken to our team and the payment has been made.

Re: Ignorent, useless money grabbing ******

warbleeder — Sat, 14 Nov 2015 12:03:17 GMT

yep and exactly how much was payment i made Chris?
£40 and some odd pence?
still no explanation as to why a debt agency acting on you behalf wanted over £99
so why did the demand over £99?
they are acting on plusnets behalf... and seen as the debt was not sold to them (only passed) that make plusnet liable for this
so please explain to me...and how many more customers are both plusnet and your debt agency going to try rip off?
and sorry for typo in title... was annoyed and rushing 😕
dick:quote

Re: Ignorent, useless money grabbing ******

AndyH — Sat, 14 Nov 2015 12:05:05 GMT

Do the debt recovery company provide their services for free?

Re: Ignorent, useless money grabbing ******

chenks76 — Sat, 14 Nov 2015 12:05:27 GMT

warbleeder, if you had paid the bill on time then none of this would have happened.
you are certainly not the innocent in this whole debacle. you created this mess by not paying the bill.
plusnet are not innocent either, but neither are you.

Re: Ignorent, useless money grabbing ******

warbleeder — Sun, 22 Nov 2015 18:48:46 GMT

Nope ....I was disputing part of the bill that's why I did not pay right away..... But dispute got ignored....I wanted to know why I was getting charged for mobile calls when I had mobile package on my account! I also had to pay the disconnection fee that I was told would be weaved! (Bill is paid) ......and after I pay I still get letters saying I ow £99.....
And chenk if you knew anything about billing you would also know if a bill is been disputed the end user has the legal right to refuse to pay said bill until has resolution has been reached.....
And Chris I posted on wrong thread last time sorry

Re: Ignorent, useless money grabbing ******

AndyH — Sun, 22 Nov 2015 19:01:48 GMT

And you received no reminders about the fact that you were in arrears?
You probably still get the letters as you appear to have settled directly with Plusnet, so the recovery agency need to be informed about this.

Re: Ignorent, useless money grabbing ******

warbleeder — Sun, 22 Nov 2015 19:59:55 GMT

Nope ...only thing I received was a phone call off a rude debt agency ....and the letter I got saying I ow £99 (after i settled)
Was plusnets logo and name and says nothing about a debt agency....and the debt agency know its been settled as I called them to inform them