topic Support answered immediately. in Plusnet Feedback

Support answered immediately.

brendajorsler — Mon, 21 Sep 2015 22:33:06 GMT

I phoned support on Saturday and the phone rang once and was picked up !!!
My problem of disconnecting was diagnosed and everything has been fine since.
My problem was a 'stale session on access rack'
Of course, I had guessed that was what it was
Well done support.

Re: Support answered immediately.

MattyC — Tue, 22 Sep 2015 11:47:22 GMT

Nice one
Glad it got sorted for you fast.

Re: Support answered immediately.

alext05 — Wed, 23 Sep 2015 11:21:57 GMT

Quote from: mummy
I phoned support on Saturday and the phone rang once and was picked up !!!
...
Well done support.

It needs to be framed and put on public display in Plusnet's headquarters. The chances of that happening is lower than winning the National Lottery. And, of course, it is much better than winning the National Lottery. Congratulations to all involved!

Re: Support answered immediately.

Apprentice — Wed, 23 Sep 2015 18:37:46 GMT

Quote from: mummy
I phoned support on Saturday and the phone rang once and was picked up !!!
My problem of disconnecting was diagnosed and everything has been fine since.
My problem was a 'stale session on access rack'
Of course, I had guessed that was what it was
Well done support.

In case I need to phone CS on a Saturday can you say what the time of day it was you made the call?
Well done Plusnet but remember one swallow doesn't make a summer.