https://community.plus.net/t5/Plusnet-Feedback/Sick-waiting-for-broadband/m-p/1274509#M66288 I'm in a similar boat. Followed the online upgrade procedure 4 weeks ago. When the engineer failed to turn up on the 30th last month I contacted PN to find my order was "stuck" in the system.<BR />Since then they've been "trying" to cancel my original order so that they could reorder it and that seems to be "stuck" in the system.<BR />Virtually no updates from PN as to what is going on....<BR />The whole thing seems to be one bad joke <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> and with it been a Friday, I can almost guarantee by the end of the day my ticket will be on hold again until Monday.<BR />Perish the thought PN staff would work through the weekend to resolve the issues.<BR />The saddest part is this seems to be becoming the norm and a once award winning isp is heading down the toilet rapidly.!!!<BR /> Fri, 13 Nov 2015 10:14:41 GMT gtowen 2015-11-13T10:14:41Z https://community.plus.net/t5/Plusnet-Feedback/Sick-waiting-for-broadband/m-p/1274508#M66287 I have been waiting for BB and let down by consistent cancellations and excuses!&nbsp; PlusNet ought to get its act together or employ more people.&nbsp; The customer services is a joke!<BR />Anyone else having similar problems?<BR />My computer is my lifeline and I have been waiting over 3 weeks already. Fri, 13 Nov 2015 08:39:30 GMT https://community.plus.net/t5/Plusnet-Feedback/Sick-waiting-for-broadband/m-p/1274508#M66287 dudich 2015-11-13T08:39:30Z https://community.plus.net/t5/Plusnet-Feedback/Sick-waiting-for-broadband/m-p/1274509#M66288 I'm in a similar boat. Followed the online upgrade procedure 4 weeks ago. When the engineer failed to turn up on the 30th last month I contacted PN to find my order was "stuck" in the system.<BR />Since then they've been "trying" to cancel my original order so that they could reorder it and that seems to be "stuck" in the system.<BR />Virtually no updates from PN as to what is going on....<BR />The whole thing seems to be one bad joke <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> and with it been a Friday, I can almost guarantee by the end of the day my ticket will be on hold again until Monday.<BR />Perish the thought PN staff would work through the weekend to resolve the issues.<BR />The saddest part is this seems to be becoming the norm and a once award winning isp is heading down the toilet rapidly.!!!<BR /> Fri, 13 Nov 2015 10:14:41 GMT https://community.plus.net/t5/Plusnet-Feedback/Sick-waiting-for-broadband/m-p/1274509#M66288 gtowen 2015-11-13T10:14:41Z