https://community.plus.net/t5/Plusnet-Feedback/Thinking-of-cancelling-order/m-p/1273532#M66212 Hi there, <BR />I can see a couple of reasons why the order has been delayed. I can see re ticket 114275153 you're already aware of one of them. <BR />There is also a separate issue logged on ticket 113782999, we'll need to look into the cause of this for you so I'll make sure you get a reply to that and get some progress on the issue before the end of today. <BR /> Thu, 12 Nov 2015 11:45:39 GMT adamwalker 2015-11-12T11:45:39Z https://community.plus.net/t5/Plusnet-Feedback/Thinking-of-cancelling-order/m-p/1273531#M66211 Ordered phone line and broadband on the 4th November. It's now the 11th and still no line or any progress info from plusnet. Tried to phone 4 times and on each occasion kept holding for 15 minutes before giving up. This doesn't bode well for any future customer service issues. I was always able to contact my previous supplier SKY and am on the cusp of returning to them. Wed, 11 Nov 2015 17:49:03 GMT https://community.plus.net/t5/Plusnet-Feedback/Thinking-of-cancelling-order/m-p/1273531#M66211 dnw100 2015-11-11T17:49:03Z https://community.plus.net/t5/Plusnet-Feedback/Thinking-of-cancelling-order/m-p/1273532#M66212 Hi there, <BR />I can see a couple of reasons why the order has been delayed. I can see re ticket 114275153 you're already aware of one of them. <BR />There is also a separate issue logged on ticket 113782999, we'll need to look into the cause of this for you so I'll make sure you get a reply to that and get some progress on the issue before the end of today. <BR /> Thu, 12 Nov 2015 11:45:39 GMT https://community.plus.net/t5/Plusnet-Feedback/Thinking-of-cancelling-order/m-p/1273532#M66212 adamwalker 2015-11-12T11:45:39Z