topic Re: what the he ll??? talk about pushy! in Plusnet Feedback

what the he ll??? talk about pushy!

warbleeder — Thu, 17 Sep 2015 17:49:59 GMT

Your username: warbleeder
Dear Mr
We have had notification that your account is no longer with us, but still has an outstanding balance. This matter urgently requires your attention.
To make this payment, please call our payment line (available from Monday to Friday between 8am and 9pm, and Saturday 8am and 4.30pm) on 0845 1400 104.
If we do not hear from you in the next 14 days, the outstanding payment will be passed to an external debt recovery company. This will incur an additional charge.
If you recently made this payment we would like to apologise and ask you to disregard this letter.
should you not be informing me of how much is out standing?
but nope instead u send me a stupid bloody email!

Re: what the he ll??? talk about pushy!

St3 — Thu, 17 Sep 2015 18:52:16 GMT

that seams fair to me, if theres an outstanding balance then pay it ya tight git

Re: what the he ll??? talk about pushy!

chenks76 — Thu, 17 Sep 2015 19:01:52 GMT

not even close to being pushy.
as said, if you owe it then pay it.

Re: what the he ll??? talk about pushy!

warbleeder — Thu, 17 Sep 2015 21:59:11 GMT

Quote from: chenks76
not even close to being pushy.
as said, if you owe it then pay it.

How do i pay a bill im not made aware of? how much is outstanding?
im also damn certain that they cant threaten with debt agencies if the said company has not even given u a bill them selfs!
so please again explain to me how i pay a bill ive not been given yet?

Re: what the he ll??? talk about pushy!

warbleeder — Thu, 17 Sep 2015 22:06:47 GMT

so just logged in to check my bill and surprise surprise its incorrect
65052867 £40.82 £40.82 14/09/2015 Pending MI: Cancellation Charges
so now another damn hours wait on the phone ti try and get it sorted

Re: what the he ll??? talk about pushy!

jelv — Thu, 17 Sep 2015 22:21:09 GMT

I was expecting you to say your account had been disabled so you couldn't log in to find out how much they reckon you owed!

Re: what the he ll??? talk about pushy!

warbleeder — Thu, 17 Sep 2015 22:30:54 GMT

lol im surprised i could log in..... but cancellation charges........
i canceled my contract my contract WITH-IN the 30days of the price increase email..... so i should not be charged.....
ive also been charged £5.76 for disconnection when i was told clear as day THAT THE £5.76 WOULD BE WAVED

Re: what the he ll??? talk about pushy!

jelv — Fri, 18 Sep 2015 07:46:46 GMT

Did you notify them that you were cancelling because of the price increase?

Re: what the he ll??? talk about pushy!

warbleeder — Fri, 18 Sep 2015 07:49:21 GMT

yep.... the CSR on the phone even confirmed i was still within my 30 days cancellation period

Re: what the he ll??? talk about pushy!

St3 — Fri, 18 Sep 2015 07:51:43 GMT

then i guess you now have something to shout about

Re: what the he ll??? talk about pushy!

jelv — Fri, 18 Sep 2015 07:54:53 GMT

To save yourself time hanging on the phone I suggest you raise a formal complaint here: https://www.plus.net/wizard/?p=wizard&page=22909&wizard_id=38
Once you've raised the ticket I suggest you print it out in case you need it later as proof that you've contested the charge (in case you lose access to your account).

Re: what the he ll??? talk about pushy!

warbleeder — Fri, 18 Sep 2015 07:56:21 GMT

im in middle of going through my work mobile to see if i have call recorded

Re: what the he ll??? talk about pushy!

jelv — Fri, 18 Sep 2015 07:58:37 GMT

It's pretty pathetic that we have to go to such lengths (did you see the note I added to my last post?).

Re: what the he ll??? talk about pushy!

warbleeder — Fri, 18 Sep 2015 07:58:55 GMT

so on phone now to olivia in leeds and im not allowed to speak to a manager????

Re: what the he ll??? talk about pushy!

jelv — Fri, 18 Sep 2015 08:00:14 GMT

If you find the call or can identify the date and time you made the call post it on here as the PN guys on here would then be able to listen to the call.

Re: what the he ll??? talk about pushy!

Anonymous — Fri, 18 Sep 2015 08:01:05 GMT

Why? Are they all in meetings, on holiday, the toilet, or simply not wanting to come out to play?

Re: what the he ll??? talk about pushy!

warbleeder — Fri, 18 Sep 2015 08:03:55 GMT

apprently im not allowed to speak to a manager about cancellation charges!!
and yes i know i should not name and shame staff.... but how about things get done properly?

Re: what the he ll??? talk about pushy!

warbleeder — Fri, 18 Sep 2015 08:13:10 GMT

so been transferred to cancellations team and been on hol for a further 10 minutes........
either alot of people are leaving or u have a very small staff count?
p.s still in a que

Re: what the he ll??? talk about pushy!

jelv — Fri, 18 Sep 2015 08:14:55 GMT

Was a ticket put on your account when you rang in?
https://portal.plus.net/wizard/?p=search

Re: what the he ll??? talk about pushy!

warbleeder — Fri, 18 Sep 2015 08:25:05 GMT

so on phone to cancellations team AND AGAIN NOT ALLOWED to speak to a manager! as managers are not in work to take calls from the public.....they are only there to manage staff
and here we go in black and white
Question #109680599 - Your Feedback
< Back
[mremoved] - Sales & COT Analyst
11:36am, Monday 24 Aug 2015
Dear Mr Devonport,
We’re sorry you’ve decided to leave us because of the changes we’ve made to our home phone pricing and call rates. As agreed, because you’ve told us within 30 days of receiving the email we won’t be applying any early termination charges.
Please contact our Customer Options Team on 0800 432 0200 if you decide to remain with us.
Kind regards,
[removed]
[Email notification sent to: ian@]
[Moderator's note by Adie (dvorak) removed csa name as per Forum Rules]