topic Contacting Customer Support From A Mobile Phone in Plusnet Feedback https://community.plus.net/t5/Plusnet-Feedback/Contacting-Customer-Support-From-A-Mobile-Phone/m-p/1271446#M65813 I notice that the Help And Support pages say to call Plusnet on 0800 432 0200 from a landline or &nbsp;0345 140 0200 from a mobile. This was good advice when calls from mobiles to 0800 were chargeable and therefore more costly than calling 0345 numbers (which many people have included in their packages). &nbsp;However, &nbsp;contacting 0800 would now seem to the better (or at least no worse) choice for customers as "Calls are free of charge from all consumer landlines and mobile phones".<BR /><A href="http://consumers.ofcom.org.uk/phone/how-much-does-a-phone-call-really-cost/" target="_blank">http://consumers.ofcom.org.uk/phone/how-much-does-a-phone-call-really-cost/</A><BR /> Wed, 16 Sep 2015 14:24:19 GMT alanf 2015-09-16T14:24:19Z Contacting Customer Support From A Mobile Phone https://community.plus.net/t5/Plusnet-Feedback/Contacting-Customer-Support-From-A-Mobile-Phone/m-p/1271446#M65813 I notice that the Help And Support pages say to call Plusnet on 0800 432 0200 from a landline or &nbsp;0345 140 0200 from a mobile. This was good advice when calls from mobiles to 0800 were chargeable and therefore more costly than calling 0345 numbers (which many people have included in their packages). &nbsp;However, &nbsp;contacting 0800 would now seem to the better (or at least no worse) choice for customers as "Calls are free of charge from all consumer landlines and mobile phones".<BR /><A href="http://consumers.ofcom.org.uk/phone/how-much-does-a-phone-call-really-cost/" target="_blank">http://consumers.ofcom.org.uk/phone/how-much-does-a-phone-call-really-cost/</A><BR /> Wed, 16 Sep 2015 14:24:19 GMT https://community.plus.net/t5/Plusnet-Feedback/Contacting-Customer-Support-From-A-Mobile-Phone/m-p/1271446#M65813 alanf 2015-09-16T14:24:19Z Re: Contacting Customer Support From A Mobile Phone https://community.plus.net/t5/Plusnet-Feedback/Contacting-Customer-Support-From-A-Mobile-Phone/m-p/1271447#M65814 I have actually raised this previously closer to when the change to 0800 numbers from mobiles came in.<BR />I'll try and find out what's happening with that update to the site. Wed, 16 Sep 2015 14:46:31 GMT https://community.plus.net/t5/Plusnet-Feedback/Contacting-Customer-Support-From-A-Mobile-Phone/m-p/1271447#M65814 HarryB 2015-09-16T14:46:31Z