topic Re: Closure of Madasafish mail and hosting. in Plusnet Feedback

Closure of Madasafish mail and hosting.

pinemobile — Fri, 06 Nov 2015 12:57:04 GMT

I have Madasafish / Freenetname mail and hosting account, which I notice by chance will be closing in mid December.
I also have a Plusnet phone / broadband / mail so I searched for online advise to make certain of whats happening in the transition... e.g. worried about loss of existing email archive etc.
Tried online chat with plusnet they gave me number to call ( the published number on forums etc. is dead ) Told me the recorded message of 30 minute queue was incorrect it is really 5 minutes... wrong it took 35 minutes.
Was told that webmail will automatically transfer with no alteration to login and password but couldn't tell me if the web hosting would continue.
Took another 20 mins to be transferred and then told that this was also transferred without alterations to the existing ftp, login, passwords etc.
45 + minutes on the phone for no real reason? Asked them to publish this for anyone else in this position

Re: Closure of Madasafish mail and hosting.

kbturner — Fri, 06 Nov 2015 13:16:06 GMT

Quote from: pinemobile
I have Madasafish / Freenetname mail and hosting account, which I notice by chance will be closing in mid December.

Is this a Madasafish JustMail account? If so, we are in the same boat, and I have seen assurances elsewhere that these accounts will not be affected by the closure in December

Re: Closure of Madasafish mail and hosting.

MelRocks — Fri, 06 Nov 2015 14:14:04 GMT

Hi there,
Firstly let me assure you that you can still keep your email address, any domains and webspace associated with that. This will remain on your MAAF mail account. The closure of services is relating to the broadband and phone services, not your email service. I hope this helps.

Re: Closure of Madasafish mail and hosting.

folkphotos — Sat, 07 Nov 2015 15:29:42 GMT

I was told on a Madasafish support ticket that there would be an additional charge of £1.69 per month to retain email and hosting.

Re: Closure of Madasafish mail and hosting.

alanf — Sat, 07 Nov 2015 16:14:40 GMT

Yet more questions from confused customers. Different people at Plusnet providing ad hoc answers and not always the same answers. Sometimes answers are incomplete.
For example

Quote from: MelRocks
Firstly let me assure you that you can still keep your email address, any domains and webspace associated with that. This will remain on your MAAF mail account.

MAAF supported .org.uk domain names. I have been told by Plusnet that .org.uk domains can be held by Plusnet only for Business accounts.
In the past when there have been major changes an FAQ has been provided and updated so everyone gets the same consistent, accurate and complete information.
The best that we have had so far is a belated attempt by _Adam_Walker_ to begin one close to the tail end of a long thread that has disappeared on to the second page of this forum.
http://community.plus.net/forum/index.php/topic,143839.0.html
Around one month to go before MadAsaFish closes and letters only recently sent out. A disaster waiting to happen. Is it any wonder that the phone lines are busy when customers phone for support?