https://community.plus.net/t5/Plusnet-Feedback/Customer-Service-Is-Appalling/m-p/1270653#M65543 Has anyone had any of the customer service agents ignore your problems? SOOO FRUSTRATING I JUST WANT TO USE MY WIFI.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> Thu, 05 Nov 2015 15:46:39 GMT sophiaanderson1 2015-11-05T15:46:39Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Service-Is-Appalling/m-p/1270653#M65543 Has anyone had any of the customer service agents ignore your problems? SOOO FRUSTRATING I JUST WANT TO USE MY WIFI.&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@6BD5E1FD9194A889D807C8E641344CF1/images/emoticons/sad.gif" alt="Sad" title="Sad" /> Thu, 05 Nov 2015 15:46:39 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service-Is-Appalling/m-p/1270653#M65543 sophiaanderson1 2015-11-05T15:46:39Z https://community.plus.net/t5/Plusnet-Feedback/Customer-Service-Is-Appalling/m-p/1270654#M65544 Hi there, <BR />i've had a look at your account and can see you spoke to us over the weekend regarding some connection issues, my colleagues asked you to complete the faults checks (which I can see you started) in order for us to investigate. Unfortunately as the troubleshooter wasn't completed the fault hasn't come through to our faults team investigate. <BR />I've just tested your line and can see that it's become banded due to a spike in noise on the line. I've removed this banding but if you experience further issues please complete the fault checker at <A href="https://faults.plus.net" target="_blank">https://faults.plus.net</A> so we can investigate. Thu, 05 Nov 2015 16:03:18 GMT https://community.plus.net/t5/Plusnet-Feedback/Customer-Service-Is-Appalling/m-p/1270654#M65544 Chris 2015-11-05T16:03:18Z