https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270652#M65542 Ticket topics are now very limited - see my sig for a link - Plusnet Help Assistant<BR />If you have a speed or connection problem (not a voice line problem) you should start at <A href="https://faults.plus.net" target="_blank">https://faults.plus.net</A> Thu, 17 Sep 2015 10:59:24 GMT Oldjim 2015-09-17T10:59:24Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270647#M65537 Where do I start , plusnet must be the most difficult company to communicate with bar none,&nbsp; &gt;:(, God have they given me the run around , they sold me a service which at present is not fit for service ( fibre broadband ) and have dealt with complaint completey differently to my neighbours , and guess what they hide behind the data protection act .<BR />Let me tell you about today's experience ,waited on phone after the latest communication from plusnet advising me&nbsp; to ring their 0800 number , I waited on phone at least 20 mins with no answer ,then tried on line , guess what they suggested I ring 0800 number as they couldn't help , after ringing again finally got through after 15 min wait , after giving a brief explanation as to my many problems , she asked me to hold the line , which I did for a further 10 mins , with nothing but Beautuful South ringing in my ears ( good job I like B-S) , I then received e-mail advising that ticket was open and must provide additional information, the agent didn't have the decency to speak with me but just left me hanging on the phone , great customer service plusnet hope your pleased with yourselves . Tue, 15 Sep 2015 18:09:10 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270647#M65537 Trunch 2015-09-15T18:09:10Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270648#M65538 <B>Mod Note</B><BR />Duplicate topic removed. Tue, 15 Sep 2015 18:21:54 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270648#M65538 Strat 2015-09-15T18:21:54Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270649#M65539 Sorry to hear about your issues.<BR />I can see you've got a fault raised and we'll investigate this as soon as we can. Wed, 16 Sep 2015 09:34:05 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270649#M65539 MatthewWheeler 2015-09-16T09:34:05Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270650#M65540 Can you address my other issues also , I have raised ticket myself regards to speed issues , <BR />Regards . Thu, 17 Sep 2015 09:10:17 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270650#M65540 Trunch 2015-09-17T09:10:17Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270651#M65541 so trying to raise a ticket myself, can you share the link for it please since I have already wasted about 30 minutes looking for it and the only way to contact plusnet seems to be by phone everything else is disabled or removed from the site,&nbsp; <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@EF02202129013B5A91517CA3B2B0F58A/images/emoticons/cry.gif" alt="Cry" title="Cry" /><BR />thanks. Thu, 17 Sep 2015 10:45:47 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270651#M65541 wpmt 2015-09-17T10:45:47Z https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270652#M65542 Ticket topics are now very limited - see my sig for a link - Plusnet Help Assistant<BR />If you have a speed or connection problem (not a voice line problem) you should start at <A href="https://faults.plus.net" target="_blank">https://faults.plus.net</A> Thu, 17 Sep 2015 10:59:24 GMT https://community.plus.net/t5/Plusnet-Feedback/Plusnet-customer-service/m-p/1270652#M65542 Oldjim 2015-09-17T10:59:24Z