topic Re: Customer services helpline message "50 MINUTE WAIT" in Plusnet Feedback

Customer services helpline message "50 MINUTE WAIT"

758570 — Mon, 14 Sep 2015 18:55:35 GMT

I see things have not improved

Re: Customer services helpline message "50 MINUTE WAIT"

adamwalker — Tue, 15 Sep 2015 09:47:45 GMT

Sorry about the wait, anything I can help you with instead?
Please bear in mind we also have support available via Web chat and social media (Twitter and Facebook)

Re: Customer services helpline message "50 MINUTE WAIT"

Anne3014 — Tue, 15 Sep 2015 14:02:15 GMT

But if you try to get an answer from Livechat, the chances are they will say, as they did to me, that's not an issue I can help you with, ring 0800 432 0200 (i.e. customer services). So more wasted time and another long wait on hold.

Re: Customer services helpline message "50 MINUTE WAIT"

adamwalker — Tue, 15 Sep 2015 15:01:47 GMT

Sorry to hear that Anne3014,
That in some cases will be the relevant advice but I will investigate your issue and pass on feedback about that if relevant.
I'll respond in more detail to your post here shortly: http://community.plus.net/forum/index.php/topic,143692.0.html

Re: Customer services helpline message "50 MINUTE WAIT"

thegame2k0 — Tue, 15 Sep 2015 15:21:47 GMT

Twitter team are pretty good although i'm still waiting for a update from my query but normally i have found them to be superb might be worth tweeting them op.

Re: Customer services helpline message "50 MINUTE WAIT"

Townman — Tue, 15 Sep 2015 19:32:49 GMT

"Twitter team" twittering on twitter detracts from their capacity to deliver serve here, so please do not try to use both channels. It is self defeating.
Posting here on many matters can result in users getting the help they need quicker through having access to a wide number of non PlusNet (community) skills.

Re: Customer services helpline message "50 MINUTE WAIT"

St3 — Tue, 15 Sep 2015 19:45:01 GMT

i dont have twitter or facebook i think more support needs to be directed at plusnet phone and website rather than twitter and facebook. I didnt sign upto those programs for my internet services!

Re: Customer services helpline message "50 MINUTE WAIT"

Townman — Tue, 15 Sep 2015 19:58:37 GMT

Could not agree more - those channels do not result in the sharing of knowledge - they are simply self serving.

Re: Customer services helpline message "50 MINUTE WAIT"

rongtw — Tue, 15 Sep 2015 20:59:08 GMT

Yes STEVE me too i dont tweet or FB ,, i just come here
Why dont PN concentrate on what most people use