topic Re: plusnet phone line slammed in Plusnet Feedback

plusnet phone line slammed

jetstar — Tue, 03 Nov 2015 15:24:22 GMT

My plusnet phone line and broadband connection was slammed by provider Orange yesterday. No internet connection and phone line switched to another number absolute chaos. Plusnet have issued re-provide order to complete in 10 days. Has anyone else had this issue?

Re: plusnet phone line slammed

Chris — Tue, 03 Nov 2015 15:39:55 GMT

Hi there,
Sorry that you've had problems with this. We did send an email to advise you someone else was trying to take over your phone line back on the 17th October. Unfortunately we can't speed up the order to bring the services back as we have to give a minimum of 10 working days notice for this.

Re: plusnet phone line slammed

AlaricAdair — Tue, 03 Nov 2015 19:09:47 GMT

This may be relevant to your circumstances: http://ask.ofcom.org.uk/help/telephone/slamming

Re: plusnet phone line slammed

jetstar — Wed, 04 Nov 2015 12:06:06 GMT

Hi Chris your email was not picked up by me why didnt plusnet send a letter in the post for important account info? One is more likely to see a letter than an email !

Re: plusnet phone line slammed

jetstar — Wed, 04 Nov 2015 12:34:30 GMT

Plusnet has advised order only placed today on my request for update when plusnet originally advised order placed by provisioning team on 2Nov for completion by 11Nov

Re: plusnet phone line slammed

SteveA — Fri, 06 Nov 2015 19:29:59 GMT

According to the Ofcom pages

Quote
You will receive a letter from your old phone company, and also one from the new company informing you that you are switching provider and the date that the switch is due to take place.

Which suggests that you should have TWO physical letters and not one mislaid email

Re: plusnet phone line slammed

jetstar — Wed, 11 Nov 2015 11:20:13 GMT

Thanks for that info Steve, no i did not receive any postal letter from plusnet because customer services advised they are a 'paperless' telecoms provider, neither did i get any contact from Orange ! The adsl has today been re-connected after usual 10-day provisioning time but there is an issue with plusnet home phone as it is not active in control panel and on 9Nov plusnet cancelled anytime calls via a service notice on account.
I can't get any more info just now as plusnet systems are down. I also pre-paid line rental saver up to 18/12/15. Plusnet on 2Nov confirmed the phone order to be complete on 11Nov. however plusnet just advised phone line is still with EE so what is going on plusnet ticket # 113639840

Re: plusnet phone line slammed

jetstar — Wed, 11 Nov 2015 23:21:22 GMT

This has been an extremely difficult 10 days sorting out, lots of plusnet customers have issues with billing , service etc, just wanted to update and line + adsl now transferred to plusnet from ee / orange. I've had more than 60 service notices and questions noted on account during past 10 days.

topic Re: plusnet phone line *slammed* in Plusnet Feedback

plusnet phone line *slammed*

Re: plusnet phone line *slammed*

Re: plusnet phone line *slammed*

Re: plusnet phone line *slammed*

Re: plusnet phone line *slammed*

Re: plusnet phone line *slammed*

Re: plusnet phone line *slammed*

Re: plusnet phone line *slammed*

topic Re: plusnet phone line slammed in Plusnet Feedback

plusnet phone line slammed

Re: plusnet phone line slammed

Re: plusnet phone line slammed

Re: plusnet phone line slammed

Re: plusnet phone line slammed

Re: plusnet phone line slammed

Re: plusnet phone line slammed

Re: plusnet phone line slammed