https://community.plus.net/t5/Plusnet-Feedback/Thank-You/m-p/1269807#M65453 I raised an issue recently on the Forum and was not sure if PN were pursuing or not.<BR />A number of days later I logged in to ask if my TSNM could be raised to 6 db.<BR />Before I had chance to post my request I lost sync and shortly afterwards received a text message from PN confirming that 'adjustments' had been made which should improve my stability.<BR />The adjustment was an increase in my TSNM to 6 db.<BR />To be fair this was coincidence and luck in the timing but it confirmed PN were actively looking into my problem.<BR />Today I received a phone call from PN confirming that they were still monitoring the situation and had an interesting, very helpful and informative discussion.<BR />Sadly I have forgotten the name of the individual involved but he is a credit to PN.<BR />I take this opportunity of expressing my thanks and am pleasantly surprised in this day and age that PN are able and willing to offer this level of support and attention.<BR />I've been with PN for many years and this sort of service does wonders for retaining customers. Tue, 03 Nov 2015 15:41:23 GMT Nocturne 2015-11-03T15:41:23Z https://community.plus.net/t5/Plusnet-Feedback/Thank-You/m-p/1269807#M65453 I raised an issue recently on the Forum and was not sure if PN were pursuing or not.<BR />A number of days later I logged in to ask if my TSNM could be raised to 6 db.<BR />Before I had chance to post my request I lost sync and shortly afterwards received a text message from PN confirming that 'adjustments' had been made which should improve my stability.<BR />The adjustment was an increase in my TSNM to 6 db.<BR />To be fair this was coincidence and luck in the timing but it confirmed PN were actively looking into my problem.<BR />Today I received a phone call from PN confirming that they were still monitoring the situation and had an interesting, very helpful and informative discussion.<BR />Sadly I have forgotten the name of the individual involved but he is a credit to PN.<BR />I take this opportunity of expressing my thanks and am pleasantly surprised in this day and age that PN are able and willing to offer this level of support and attention.<BR />I've been with PN for many years and this sort of service does wonders for retaining customers. Tue, 03 Nov 2015 15:41:23 GMT https://community.plus.net/t5/Plusnet-Feedback/Thank-You/m-p/1269807#M65453 Nocturne 2015-11-03T15:41:23Z https://community.plus.net/t5/Plusnet-Feedback/Thank-You/m-p/1269808#M65454 I can see their name on your account, so I'll make sure their manager is aware of the positive feedback. Many thanks for posting. Tue, 03 Nov 2015 15:44:01 GMT https://community.plus.net/t5/Plusnet-Feedback/Thank-You/m-p/1269808#M65454 Chris 2015-11-03T15:44:01Z