https://community.plus.net/t5/Plusnet-Feedback/faults/m-p/1269780#M65445 I can see you spoke to us about a phone fault, which we provided information for the standard troubleshooting and then raised this to our suppliers. Sorry if you feel this was fobbing you off, however there are certain troubleshooting steps we have to ask for. Wed, 04 Nov 2015 09:10:33 GMT Chris 2015-11-04T09:10:33Z https://community.plus.net/t5/Plusnet-Feedback/faults/m-p/1269779#M65444 anyone else get fobbed off with faults and told nothing is wrong ?<BR /><BR />or online chat team reply to fault tickets&nbsp; links to videos Tue, 03 Nov 2015 15:03:19 GMT https://community.plus.net/t5/Plusnet-Feedback/faults/m-p/1269779#M65444 danielmclean 2015-11-03T15:03:19Z https://community.plus.net/t5/Plusnet-Feedback/faults/m-p/1269780#M65445 I can see you spoke to us about a phone fault, which we provided information for the standard troubleshooting and then raised this to our suppliers. Sorry if you feel this was fobbing you off, however there are certain troubleshooting steps we have to ask for. Wed, 04 Nov 2015 09:10:33 GMT https://community.plus.net/t5/Plusnet-Feedback/faults/m-p/1269780#M65445 Chris 2015-11-04T09:10:33Z