topic Plusnet Did Not Turn Up as promised in Plusnet Feedback

Plusnet Did Not Turn Up as promised

Digi1 — Fri, 30 Oct 2015 01:51:42 GMT

I have been using Plusnet for several years, even though backed by BT owning them in any case. Their service was good and I'd used their support and fixed it quickly
However, I moved from ADSL to Fibre, and shocking service. They booked in BT and then checked that they were still going to turn up, was confirmed. Yet later in the day around 5.55pm informed that BT had told them they could not provide the service days before, just they had not told me
I'd employed an engineer to configure my computer due to fixed IP's etc - he waited for BT to arrive, cost me £195 for his time, which as Plusnet could not be bothered to inform is now wasted, as they will not compensate even though they admit is was totrally their fault in not informing me
As Plusnet are owned basically by BT, very bad to blame the "supplier" which is just another part of the same firm!
Give compensation and claim from teh other part of teh Company if a no show and when they know anyway in advance it is unforgivable
Moving to a new provider, any suggestions?
TT are as bad, used them before (Before they bought out Nildram, Nildram were great). BT masive, and lack help.

Re: Plusnet Did Not Turn Up as promised

jelv — Fri, 30 Oct 2015 08:33:05 GMT

Plusnet will lie and tell you you can't have compensation. Read http://www.moneysavingexpert.com/shopping/delivery-rights

Re: Plusnet Did Not Turn Up as promised

gofaster — Fri, 30 Oct 2015 09:43:05 GMT

@Jelv - have you heard of anyone who has successfully claimed?

Re: Plusnet Did Not Turn Up as promised

jelv — Fri, 30 Oct 2015 10:17:24 GMT

No - but then I've never heard of anyone whose claim has been unsuccessful either! My suspicion is Plusnet reach an agreement and part of that is to keep quiet.

Re: Plusnet Did Not Turn Up as promised

Strat — Fri, 30 Oct 2015 10:51:49 GMT

Just to add a little balance..

Quote
~~Plusnet~~ Openreach Did Not Turn Up as promised