topic Re: What's going on!!! in Plusnet Feedback

What's going on!!!

Dojomat — Tue, 27 Oct 2009 18:31:15 GMT

Hi all
My original line check revealed upto 2 M connection.
Since i have been getting drop outs and poor down load speed i thought I would check using Speedtest. Got UL 380K, DL 290k.....(seems about right )
Checked there were not problems at plusnet. Used their speed check and got UL 378K, DL 1.31M.
Rechecked using Speedtest again 380, and 290 as previous.....
Whos right?
Thought I would do line check (via plusnet site) and now BT say the line is only good to 1M. Is this a means of getting out of providing a decent service?
Sometimes the download is acceptable at about 1.5 M although when I first went on I was getting over 2M.
On getting the line originally I asked for the engineer to attend but they didn't, just turned on at exchange despite me confirming I needed the engineer to change the socket to nte5.
I took a day off, lost time and had to pay them £140.00, what a con.
The process you have to go through with Plusnet isn't very easy, each seemingly passing the buck.
Perhaps a Vodaphone dongle would be better!
I'll persist a'while longer.
Yes I know that speed changes in the evening etc........ blah blah.. but it seems that the lower speed users suffer more than the higher ones.
Perhaps i'm wrong
Keep smiling.

Re: What's going on!!!

pierre_pierre — Tue, 27 Oct 2009 18:45:41 GMT

a) PN think that speedtest.net results are flaky
b) what is your profile https://portal.plus.net/my.html?action=data_transfer_speed
c) what package are you on
d) how long have you been connected
e)have you done the accepted PN speed test http://www.mybroadbandspeed.co.uk/
f)can you do a BT test? http://www.speedtester.bt.com/
g) can you get your router stats, if not what router have you got
after that little lot, some of the experts on this forum can give a lot to new users.
Welcome to the forum

Re: What's going on!!!

Dojomat — Tue, 27 Oct 2009 19:08:43 GMT

Hi Pierre-pierre
a. ok
b. Plusnet reports 1500k
c. Broad band plus ( old package)
d. 2005 but 18 months at this premises
e just tested ul 380K, DL 170K
f doesn't seem to work at the moment
g linksys wag 200g, will have to check stats
Have had several problems over the years. None ever attrubutable to my end! Someone checks and then it seems ok for a while.
Thanks for the reply.

Re: What's going on!!!

pierre_pierre — Tue, 27 Oct 2009 19:17:04 GMT

as a hint how to get your stats see here http://www.kitz.co.uk/adsl/frogstats.php unfortunatley it hasnt got the 200, lots of others

Re: What's going on!!!

Dojomat — Tue, 27 Oct 2009 19:27:29 GMT

Info off router
DSL Status: Connected
DSL Modulation Mode: G.dmt
DSL Path Mode: Interleaved
Downstream Rate: 1856 kbps (???????)
Upstream Rate: 448 kbps
Downstream Margin: 8 db
Upstream Margin: 21 db
Downstream Line Attenuation: 57 db
Upstream Line Attenuation: 15.5 db
Downstream Transmit Power: 0
Upstream Transmit Power: 0
Perhaps I should update the router?
I know interleave can slow things but does imrove reliability.

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Re: What's going on!!!

pierre_pierre — Tue, 27 Oct 2009 20:02:02 GMT

OK one of the experts can now tell you some more things to do, you line can support 1856, but you are not getting it

Re: What's going on!!!

Oldjim — Tue, 27 Oct 2009 20:10:05 GMT

If interleaving isn't applied - and there is no deleterious effect of having it applied unless you are into gaming - then error rates can have a serious effect on effective speeds.
Does your router report errors and if so what are they and over what time.
Unless you are a serious gamer I would definitely recommend have interleaved enabled.

Re:What"s going on!!!

Mand — Tue, 27 Oct 2009 22:00:40 GMT

Hi,
Do the router logs show a dropping connection at all? You can see this by the uptime, and in most routers can see connection logs going back at least a week.

Re: What's going on!!!

MisterW — Wed, 28 Oct 2009 08:11:54 GMT

Interleaving is already enabled Jim

Quote
DSL Path Mode: Interleaved

This is a bit odd though

Quote
Downstream Line Attenuation: 57 db
Upstream Line Attenuation: 15.5 db

You would normally expect Downstream Attentuation to be about twice the Upstream, that is almost four times!!
Have you tried the router in the test socket, and are the stats any different ?
Failing that , any chance of trying with another router ?

Re: What's going on!!!

Dojomat — Thu, 29 Oct 2009 14:56:44 GMT

Hi
Thanks for replies.
For info ;
14.45 pm tested at bt and 3200 DL and 380 UL. Speeds ok at this point in time.
Have another router to try if and when it drops again.
I believe that on my plusnet contract I shouldn't be throttled back in the evening, but I could be wrong!!!
Cost is £14.99/ month at the moment.
Need to change old BT socket to NTE5. Since we are having new windows (cable set into window frame) I though I would cough up and have it moved to a more convenient place.
Wish I hadn't bothered to ask price; £198.00. Its cheaper to have a new line!!!!!!
Role on decent competition rather than extortionate monopoly.
I'll keep you abreast of any changes.
It may be that the problem has gone away for a while?
Dojomat

Re: What's going on!!!

MisterW — Thu, 29 Oct 2009 15:10:36 GMT

Quote
14.45 pm tested at bt and 3200 DL and 380 UL

Not quite sure what you mean here, tested connected to where ? given that you havent got an NTE5 its obviously can't be at the test socket.
Can you possibly explain a bit more and maybe post the router stats again now, so we can see the differences.

Re: What's going on!!!

Dojomat — Thu, 29 Oct 2009 21:18:41 GMT

Hi
Sorry, some of the info was incorrect on last post.
Test below at approx 9.00pm
BT speed test gives 1320K DL - 448K UL (MISSED OFF THE 1 nad put a zero on, ON PREVIOUS POST but tonights test is about the same as earlier)
Did a test on speedtest 180K DL - 180UL
Also Mybroadband speedtest 170K DL - 316 UL
Downlaods are definately slow
Will do test tomorrow at 6:30 am and post,
Why the variations? Am I being throttled to the point of passing out
Thanks all
Dojomat

Re: What's going on!!!

paulh — Thu, 29 Oct 2009 21:51:39 GMT

oooh this looks very similar to my (and a load of others') problem at the moment so it might be worth raising a ticket , and posting all your stats at http://community.plus.net/forum/index.php/topic,79756.0 if you can't get a resolution from the advice you're getting in this thread

Re: What's going on!!!

Dojomat — Fri, 30 Oct 2009 06:51:42 GMT

06.30 am
bt tests - much the same - probably ok
MyBB - dl - 1425, ul 380
Speedtest dl - 1400, ul 380
The 2 other sites are similar to bt this morning.
So who is to blame?

Router info
DSL Status: Connected
DSL Modulation Mode: G.dmt
DSL Path Mode: Interleaved
Downstream Rate: 1856 kbps
Upstream Rate: 448 kbps
Downstream Margin: 9 db
Upstream Margin: 20 db
Downstream Line Attenuation: 56 db
Upstream Line Attenuation: 15.5 db
Downstream Transmit Power: 0
Upstream Transmit Power: 0

Interesting to note that others have similar issues, i sympathise with them.
I feel the info illiminates my end but am open to suggestions.
Tried the no noise test on telephone line but there is a background noise even afetr turning off and disconnecting router and anything else that might interfere.
This is with the phone directly in the socket. I dont use wireless phones either.
Ah well, off to work.
Dojomat

Re: What's going on!!!

MisterW — Fri, 30 Oct 2009 08:27:44 GMT

Quote
Tried the no noise test on telephone line but there is a background noise even afetr turning off and disconnecting router and anything else that might interfere.
This is with the phone directly in the socket. I dont use wireless phones either.

If thats the case then report a voice fault to your phone supplier ( dont mention broadband ). If you have an issue with noise on voice then it very likely will be affecting the bb speed and until that is fixed you are fighting a losing battle trying to improve speed.

Re: What's going on!!!

James — Fri, 30 Oct 2009 09:50:50 GMT

MisterW is right.
You need to raise this as a fault with whoever supplies your voice services.

Re: What's going on!!!

Dojomat — Sat, 31 Oct 2009 07:49:46 GMT

Many thanks to all,
Geting a man in!!!
We will see what happens from there.

Dojomat

Re: What's going on!!!

Dojomat — Mon, 16 Nov 2009 20:23:17 GMT

Well,
Been trying to sort issues . Phone line checked and ok.
Noise from BT telephone power supply.
Just checked download speed withspeedtester.bt, again.
Down load achieved was 1096 Kbps
DSL connection rate 2208 Kbps (downstream) 448 (upstream)
IP profile 1250 ( now dropped from 1500 recently)
Current internet download speed is 135K with the upstream 232K.
I presume I'm being trottled back or there are contension issues.
I have tried another modem, checked the line, done everything I can from the advice of many people.
Issue is particularly bad in the evening. Speed is 4 x lower than minimum value.
I suppose the next step is raise a ticket and hope PLusnet can sort?

Re: What's going on!!!

Dojomat — Mon, 16 Nov 2009 20:32:29 GMT

HI
PS. Router stats much the same except downstream rate is 2208.
Early morning and early afternoon seem reasonable for download speed!!
But will do speedtests at those times just to confirm yet again.
Thanks
Dojomat

Re: What's going on!!!

Oldjim — Mon, 16 Nov 2009 20:33:40 GMT

Quote from: Dojomat
Been trying to sort issues . Phone line checked and ok.
Noise from BT telephone power supply.

If the power supply is buzzing this could be part of the problem.