https://community.plus.net/t5/Plusnet-Feedback/A-really-happy-customer/m-p/1267442#M65017 I thought I would post up something positive, as this sort of stuff is always worth writing and reading about.<BR />I came from a BT infinity package, as I used my laptop to watch youtube and catchup tv. I don't have a tv, as the repetitive ads drive me mad, and I don't get to choose when I watch something.<BR />I wanted free evening and weekend calls.<BR />I'd tried going to plusnet twice before, the first time, I was told that as I was BT infinity customer, I would have to stay with BT. The second time, I applied online, for a package that had unlimited wifi and free evening/wknd calls. I did it all online, and got the mac number of bt, but, when I got the correspondence through the post from plusnet, it said, line only.<BR />I rang and queried this, and was told that online applicants of that package, get telephone line only, and internet.<BR />So, I cancelled my request and stayed with BT, miserably paying over £50 a month, until last week, when I rang plusnet.<BR />Third time lucky. I got through quickly, and told the man I was from BT infinity, and would like a package with unlimited downloads, and free evening/weekend calls.<BR />I joined, paying a fee of just ovre £26 to plusnet. My wireless router came in the post, and I got texts, all the way through, telling me how far along I was, in the changeover process.<BR />I was told my wifi would be available midnight 27th October.<BR />Bt switched itself off on the night of the 26th october.<BR />I got a text from plusnet, telling me my router was ready for use.<BR />I set up the router, and on midnight 27th october, I got my wifi back, from plusnet.<BR />It seems quicker than bt, pages take a fraction of the time to load.<BR />I haven't yet had my first bill.<BR />I have read dreadful horror stories relating to plusnet, where their speeds are slow, or non existant, so I hope thse peoples problems are resolved as quickly as possible, as it's a pain, when the internet becomes frustrating to use, due to low speeds or broken connection.<BR />I am really really happy so far, as a brand new user. The changeover went as smoothly as possible. There was a gap of about 24hrs, but I knew there would be as bt switched off midnight 26th, and plusnet duly came on at midnight 27th.<BR />I love having home wifi, as even though I jump onto other free wifis outside, it's great, taking my phone, tablet, or laptop to bed, and watching telly, or downloading anything I want. Thu, 29 Oct 2015 17:50:19 GMT 3dandelionsin 2015-10-29T17:50:19Z https://community.plus.net/t5/Plusnet-Feedback/A-really-happy-customer/m-p/1267442#M65017 I thought I would post up something positive, as this sort of stuff is always worth writing and reading about.<BR />I came from a BT infinity package, as I used my laptop to watch youtube and catchup tv. I don't have a tv, as the repetitive ads drive me mad, and I don't get to choose when I watch something.<BR />I wanted free evening and weekend calls.<BR />I'd tried going to plusnet twice before, the first time, I was told that as I was BT infinity customer, I would have to stay with BT. The second time, I applied online, for a package that had unlimited wifi and free evening/wknd calls. I did it all online, and got the mac number of bt, but, when I got the correspondence through the post from plusnet, it said, line only.<BR />I rang and queried this, and was told that online applicants of that package, get telephone line only, and internet.<BR />So, I cancelled my request and stayed with BT, miserably paying over £50 a month, until last week, when I rang plusnet.<BR />Third time lucky. I got through quickly, and told the man I was from BT infinity, and would like a package with unlimited downloads, and free evening/weekend calls.<BR />I joined, paying a fee of just ovre £26 to plusnet. My wireless router came in the post, and I got texts, all the way through, telling me how far along I was, in the changeover process.<BR />I was told my wifi would be available midnight 27th October.<BR />Bt switched itself off on the night of the 26th october.<BR />I got a text from plusnet, telling me my router was ready for use.<BR />I set up the router, and on midnight 27th october, I got my wifi back, from plusnet.<BR />It seems quicker than bt, pages take a fraction of the time to load.<BR />I haven't yet had my first bill.<BR />I have read dreadful horror stories relating to plusnet, where their speeds are slow, or non existant, so I hope thse peoples problems are resolved as quickly as possible, as it's a pain, when the internet becomes frustrating to use, due to low speeds or broken connection.<BR />I am really really happy so far, as a brand new user. The changeover went as smoothly as possible. There was a gap of about 24hrs, but I knew there would be as bt switched off midnight 26th, and plusnet duly came on at midnight 27th.<BR />I love having home wifi, as even though I jump onto other free wifis outside, it's great, taking my phone, tablet, or laptop to bed, and watching telly, or downloading anything I want. Thu, 29 Oct 2015 17:50:19 GMT https://community.plus.net/t5/Plusnet-Feedback/A-really-happy-customer/m-p/1267442#M65017 3dandelionsin 2015-10-29T17:50:19Z https://community.plus.net/t5/Plusnet-Feedback/A-really-happy-customer/m-p/1267443#M65018 Glad things went well for you and hope they continue to do so, enjoy your connection <img class="lia-deferred-image lia-image-emoji" src="https://community.plus.net/html/@104CD63F9302A50EF5EC70FE32BB8AA1/images/emoticons/smiley.gif" alt="Smiley" title="Smiley" /> Mon, 02 Nov 2015 09:59:01 GMT https://community.plus.net/t5/Plusnet-Feedback/A-really-happy-customer/m-p/1267443#M65018 Anotherone 2015-11-02T09:59:01Z