topic Re: Plusnet Home Phone Caller ID charges in Plusnet Feedback

Plusnet Home Phone Caller ID charges

Liz42 — Tue, 27 Oct 2015 21:50:44 GMT

Quite disappointed to read that BT give free Caller ID on home telephones when subscribers pay one year up front line rental .
Why can't PlusNet offer this?

Re: Plusnet Home Phone Caller ID charges

dvorak — Tue, 27 Oct 2015 21:54:46 GMT

Line rental and call packages from BT are more expensive, enough to cover 'free' called id.

Re: Plusnet Home Phone Caller ID charges

Liz42 — Tue, 27 Oct 2015 22:11:45 GMT

Still think PlusNet should not charge for Caller ID - With the steep rise in cold calls the telephone companies are not doing enough to help.

Re: Plusnet Home Phone Caller ID charges

AlaricAdair — Wed, 28 Oct 2015 06:45:02 GMT

If you want to get these type of services free invest in a VOIP phone handset and use VOIP services over the internet. One example is SIPGate, but there are several others.

Re: Plusnet Home Phone Caller ID charges

newagetraveller — Wed, 28 Oct 2015 09:41:56 GMT

I'm with the O.P.. Why should it be necessary to buy another type of 'phone when the Caller Display service should be free?
Nobody can tell me it's costing the provider anything in the great scheme of things.
However, PN's 99p/month is not unreasonable. I gladly pay it to screen unwanted calls.

Re: Plusnet Home Phone Caller ID charges

Anotherone — Wed, 28 Oct 2015 10:33:25 GMT

This an old one which has been debated many times in the past on this forum, is has been suggested several times that customers should be given the choice of Caller Display free instead of the currently offered Basic 1571 free. BUT Plusnet have not budged.
IMHO this all stems from poor regulation. The regulator (ie. as far back as OFTEL) has rarely looked after the interests of end users, they only seem to be interested in "interests" of the industry (hence why we were ripped-off by 0870 for so long) - now it's the "Service charge" - a nice little earner for CPs that will no doubt end up putting some of the smaller indirect access operators out of business as consumers decide the cost of using them is now too much
There are many "Calling Features" (Star services are they were called in the early days) which cost zilch to provide and yet earn money for telcos because they result in extra calls and so extra income. Eg. 3-way calling - why the hell should anyone have to pay an extra fee to make a three-way call when they are already paying for the calls

Re: Plusnet Home Phone Caller ID charges

alanf — Wed, 28 Oct 2015 11:35:36 GMT

The Telcos / ISPs get your money one way or another. SSE has very cheap broadband but charges £3.49 pm for Caller Display. Zen has expensive broadband and charges £0.90 p.c.m. for Caller Display.

Re: Plusnet Home Phone Caller ID charges

Anotherone — Wed, 28 Oct 2015 13:00:19 GMT

Wow 90p pm for Caller Display, that's expensive too I guess there's a typo there somewhere

Re: Plusnet Home Phone Caller ID charges

alanf — Wed, 28 Oct 2015 13:14:41 GMT

90p is a lot less expensive than £3.49 and not as much as 99p.
There was a typo but you missed it. I wrote SEE instead of SSE (must of been thinking of the old SEEboard). I have now corrected this,

Re: Plusnet Home Phone Caller ID charges

Anotherone — Wed, 28 Oct 2015 14:01:53 GMT

Ah, well guess what, I interpreted the 90p pm (the pm bit) as "per minute" (normal abbreviation) as in ppm (pence per minute) when looking at call costs, when no doubt you mean "per month"

Re: Plusnet Home Phone Caller ID charges

alanf — Wed, 28 Oct 2015 15:18:12 GMT

Just for you I have changed "90p pm" to "£0.90 p.c.m.". Hope this helps!

Re: Plusnet Home Phone Caller ID charges

Luzern — Wed, 28 Oct 2015 17:02:48 GMT

Quote from: alanf
Just for you I have changed "90p pm" to "£0.90 p.c.m.". Hope this helps!

p.c.m.: perhaps as on subject of phone rental, we might get a series like "Phones under the Hammer".

Re: Plusnet Home Phone Caller ID charges

x47c — Wed, 28 Oct 2015 17:29:11 GMT

Quote from: Liz42
Quite disappointed to read that BT give free Caller ID on home telephones when subscribers pay one year up front line rental .
Why can't PlusNet offer this?

Not entirely correct
BT will also give it free for 1 year with BT privacy if you sign up to a new contract
You do not HAVE to pay line rental up front and I pay quarterly line rental plus call charges by DD against a quarterly bill as I always have done
This is what I do each year as my phone is still with BT - just roll over the contract for another year so the caller ID continues to be free.
(That said I've no idea what NEW customers to BT might have to do to get it free)

Re: Plusnet Home Phone Caller ID charges

Anotherone — Wed, 28 Oct 2015 18:28:42 GMT

Just commit to a 12 month phone contract.