topic Missed appt in Plusnet Feedback

Missed appt

steve73147 — Mon, 26 Oct 2015 18:42:28 GMT

I was expecting a openreach engineer today but no emails,messages or telephone calls so far.
I used the online chat service and the provisioning dept conceded I had an appt for today but the call was not confirmed?.
So despite having an email proving I have an appt for today this as clearly not been passed to BT.
Not acceptable!

Re: Missed appt

Chris — Mon, 26 Oct 2015 18:47:57 GMT

Hi there,
Sorry that you were expecting an engineer today, however I can't see where we confirmed one was due? Looking at the account we sent you an email confirming the dates you selected but didn't confirm which (if any) had been booked. I appreciate that's not great anyway, and I can see that my colleague has advised we'll confirm the appointment to you as soon as possible.

Re: Missed appt

steve73147 — Mon, 26 Oct 2015 21:29:34 GMT

These were not dates I selected but ones which were selected for me.

Re: Missed appt

adamwalker — Tue, 27 Oct 2015 16:12:22 GMT

Hi there,
I'm glad to see that this has been picked up on ticket 112386800 and that this is in the process of being resolved.

Re: Missed appt

steve73147 — Wed, 28 Oct 2015 07:05:49 GMT

having to now wait until 12/11/15 is a very poor solution!