topic Re: rate limiting ports with no notice in Plusnet Feedback

rate limiting ports with no notice

psybox — Tue, 27 Oct 2009 13:53:31 GMT

After talking to customer support it seems they are rate limiting the WHM port 2086 - which is a very popular control panel. In effect it's next to useless as its so throttled. As I work from home a fair bit, this has affected my performance.
- why was no notice sent out this was happening? I pay £20 + per month for internet plus the phone package, and this never use to be throttled.
- why cant the port be given a different priority? It's a genuine port for a genuine need - it is after all a webpage & control panel.

Re: rate limiting ports with no notice

James — Tue, 27 Oct 2009 13:55:19 GMT

Hi,
I don't suppose you're able to show that we're rate limiting these ports by doing a Wireshark capture?

Re: rate limiting ports with no notice

mrmarkus1981 — Tue, 27 Oct 2009 14:07:01 GMT

I use logmein and its unusable just now, also tried another couple of free options today with the same result.
Any idead if these use the same ports?

Re: rate limiting ports with no notice

scootie — Tue, 27 Oct 2009 14:19:42 GMT

@mr markus wireshark should show the dest and source ports

Re: rate limiting ports with no notice

psybox — Wed, 28 Oct 2009 15:41:16 GMT

Quote from: Jameseh
Hi,
I don't suppose you're able to show that we're rate limiting these ports by doing a Wireshark capture?

not at the moment, but plusnet support have confirmed it twice now and have also confirmed (twice) that it cannot be changed. It's really pretty poor.

Re: rate limiting ports with no notice

James — Wed, 28 Oct 2009 16:08:23 GMT

Thanks.
Let me dig a bit and get back to you.

Re: rate limiting ports with no notice

psybox — Fri, 30 Oct 2009 15:26:48 GMT

did you find anything james?
thanks
jim:quote

Re: rate limiting ports with no notice

James — Fri, 30 Oct 2009 16:20:05 GMT

Yep - Sorry!
Our networks team should be able to investigate this for you. Can you raise a new ticket with a wireshark capture attached and I'll get it passed to them for their review.