topic Re: Do not sign up in Plusnet Feedback

Do not sign up

Premilazoya — Fri, 04 Sep 2015 07:26:02 GMT

Don't sign up to plusnet - i do not know how they have managed to get any good reviews - speed is slow, waiting time on phones for support is abysmal, and £30 disconnection fee!

Re: Do not sign up

Chris — Fri, 04 Sep 2015 07:35:19 GMT

Hi there,
Sorry to hear you're unhappy with the speeds you were receiving along with the wait times and the cessation fee.
I've taken a look over your account and unfortunately the speed issues weren't reported to us, if we aren't made aware of an issue we can't do much to help out. We are continuing to work on improving the wait times, we also have a live chat service available through our website now too.
The £30 fee is applied if you cancel the service rather than migrate it to another provider, it's a charge made to us that we pass on.
If there's anything we can do to help, just let us know.

Re: Do not sign up

Townman — Sat, 05 Sep 2015 10:12:19 GMT

Hi Premilazoya,
A warm welcome to the forums. If you are here looking for help with your speed problem, please take a look at the speed issues guidance thread (link below) and post back the requested information.
Is there noise on your phone line? Dial 17070 option 2.
Is the router plugged into the master socket?
I'm guessing that you have issues with DATA speed tests? Were those performed over wifi or a wired connection?