topic Re: Plusnet News in Plusnet Feedback

Plusnet News

goldenlady46 — Tue, 01 Sep 2015 11:18:21 GMT

Have you seen this news from PlusNet boss Andy Baker
http://www.thestar.co.uk/news/business/business-news/plusnet-sees-sales-rise-in-tough-market-1-7436747

Re: Plusnet News

AndyH — Tue, 01 Sep 2015 11:33:48 GMT

Max...I am not sure how this is related to fibre?

Re: Plusnet News

Strat — Tue, 01 Sep 2015 11:36:55 GMT

Mod Note
Moved to Feedback as I expect it to receive plenty.

Re: Plusnet News

Oldjim — Tue, 01 Sep 2015 11:48:19 GMT

A question - not really to staff as they won't be permitted to answer it - any idea about present customer numbers

Re: Plusnet News

RobPN — Tue, 01 Sep 2015 12:07:53 GMT

Quote from: AndyH
Max...I am not sure how this is related to ...

I am not sure how your comment is related to Max?

Re: Plusnet News

Oldjim — Tue, 01 Sep 2015 12:10:01 GMT

I think he has two lines and two accounts hence two logins on the forum - confusing isn't it - although I could be wrong as is often the case

Re: Plusnet News

goldenfibre — Tue, 01 Sep 2015 13:10:17 GMT

I only got one account and one line thanks oldjim but sometimes I go to my parents house to surf the forum on my tablet.

Re: Plusnet News

AndyH — Tue, 01 Sep 2015 13:15:42 GMT

So the OP is unrelated to you?

Re: Plusnet News

goldenfibre — Tue, 01 Sep 2015 13:17:15 GMT

Sorry don't understand u andyh

Re: Plusnet News

chenks76 — Tue, 01 Sep 2015 13:19:59 GMT

well oldjim wasn't talking about you, so not sure why you would reply saying you only had one line?
unless you are also called goldenlady46.

Re: Plusnet News

AndyH — Tue, 01 Sep 2015 13:24:05 GMT

I think two people with a similar name, on the same exchange, that punctuate/write in a similar manner and post about the same issues is a remarkable coincidence.

Re: Plusnet News

goldenfibre — Tue, 01 Sep 2015 13:27:57 GMT

Goldenlady46 is nothing to do with me andyh

Re: Plusnet News

chenks76 — Tue, 01 Sep 2015 13:28:39 GMT

why did you reply saying "I only got one account and one line thanks oldjim but sometimes I go to my parents house to surf the forum on my tablet." then?
or did you forget which account you were logged in to when you replied

Re: Plusnet News

dvorak — Tue, 01 Sep 2015 13:39:19 GMT

mod:note
once again topics are getting away from the main point before they've really begun.
let's get it back on topic please.

Re: Plusnet News

Anotherone — Tue, 01 Sep 2015 17:28:45 GMT

Quote from: Oldjim
A question - not really to staff as they won't be permitted to answer it - any idea about present customer numbers

I'm sure it was just in excess of 850,000 or so when I looked at a collated users on line graph before they disappeared. It was 740,000+ a year ago.

Re: Plusnet News

jelv — Thu, 03 Sep 2015 21:18:25 GMT

Quote
Roland Barzegar, Plusnet’s finance director, said: “In terms of our financial performance, the growth in our customer base is the big driver. At the same time, we run a tight cost base. We’re a value brand. One of our core values is being savvy with money.

The consequence of these policies is that customer satisfaction is slipping significantly. See http://community.plus.net/forum/index.php/topic,141232.msg1264604.html#msg1264604
It wouldn't surprise me to learn that Plusnet has one of the highest churn rates in the industry. The risk there is that something happens and you keep losing customers at the same rate but you don't keep gaining new customers.

Re: Plusnet News

Estragon — Thu, 03 Sep 2015 23:13:38 GMT

Quote from: Anotherone
I'm sure it was just in excess of 850,000 or so when I looked at a collated users on line graph before they disappeared.

The last I saw was around 858,000.

Re: Plusnet News

Townman — Sat, 05 Sep 2015 10:26:30 GMT

@Jelv,
That is an important consideration. Young marketers get all excited at the acquisition of new customers (whatever the win-over cost) and yet are blind to the churn consequential to cost-cutting reduction of customer services (ticket system, ticket turn around and phone answer duration) and reduced functionality (VoIP, Fax2mail, web & cgi services ... and the rest).
I supposed that such jobs "need" to be created at the expense of simply having good support staff / engineers doing the right things to deliver the best possible service, which will sell itself without silly marketing gimmicks to get new customers, only to lose them at the end of the offer contract.
If this is not really an issue, then there ought to be no problem in publishing churn and retention rates.