topic Re: Stupid give away in Plusnet Feedback

Stupid give away

glloyd — Fri, 28 Aug 2015 11:03:23 GMT

Can you imagine going into a shop to buy a new laptop, having chosen one the sales person said good choice we will give you a £100 if you take it way. This is exactly what PlusNet is doing paying people to take broadband whilst at the same time cutting customer service to the bone. Surely this is a sign of desperation and can only lead to the company going broke. For goodness sake stop playing numbers and get back to what PlusNet was best known for.
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Re: Stupid give away

gleneagles — Fri, 28 Aug 2015 11:09:59 GMT

Can we have a link or some clarity about that.
PN are certainly not giving away anything to me.

Re: Stupid give away

jelv — Fri, 28 Aug 2015 11:17:21 GMT

See attached
If they get 1,000 taking up the offer that's probably three extra support staff they could have employed from the cashback alone!

Re: Stupid give away

gleneagles — Fri, 28 Aug 2015 11:23:27 GMT

That makes little sense, if the contract is for 12 months then what they are saying is you have a 12 month contract for line rental at £15.99 a month unless you pay a year in advance which makes it even cheaper ?
Have I understood that correctly ?

Re: Stupid give away

peter10 — Fri, 28 Aug 2015 12:57:48 GMT

My reading of PN's lastest offer is that if you sign up before price rise and take the annual line rental saver at £155.88 then that is all you will pay for a years unlimited broadband and weekend calls. However if you factor in the £75 cash back then the cost is £80.88. This is an average of £6.74 per month. Like an idiot I have just renewed my contract and C.O.T did not give me a deal anywhere near as good as this! Perhaps a member of C.O.T. would like to contact me and offer me the same deal. I will happily pay the extra for anytimes calls.

Re: Stupid give away

ITWorks — Fri, 28 Aug 2015 13:03:58 GMT

Hi Salmo ,
You have 14 days after your re contract to cancel the new contract. If your inside 14 days, its worth ringing COT team again :).
Kind Regards
Mike

Re: Stupid give away

peter10 — Fri, 28 Aug 2015 15:28:07 GMT

Thanks Mike.
Unfortunately it was 16 days ago so it looks like I will have to wait until the next price rise to renegotiate or move. That won't be too long I guess.
Kind Regards.
Peter

Re: Stupid give away

stewarta13wsb — Fri, 28 Aug 2015 18:30:54 GMT

Don't worry you've missed nothing - there will be small print; it won't be for existing customers and in my case the advertised rate is not available in my area. PlusNet downhill all the way.
dick:quote