topic Re: Problems with AUP reporting on email? in Plusnet Feedback

Problems with AUP reporting on email?

Townman — Thu, 27 Aug 2015 21:03:14 GMT

For each of the last 5 or 6 weeks I've received "Email AUP exceeded" emails.
On each occasion (as evidenced by usage listings on tickets) I have reduced my usage below the AUP.
HOWEVER each subsequent email is worded as though the matter has not been addressed - "dispite our request to reduce your usage, your usage remains above the AUP" (I paraphrase).
It would appear that reducing usage below the AUP does not clear the 'previously over AUP flag'.
I have also recently culled a lot of email - will check that it was removed from deleted folders on return home; in the meantime can someone please review the week to week AUP transgression reporting?

Re: Problems with AUP reporting on email?

spraxyt — Thu, 27 Aug 2015 21:25:41 GMT

Did you ~~compress~~ compact the folders after deleting messages? The empty space might still count as taken up until ~~compression~~ compaction is done.
Edit: change compress to compact.

Re: Problems with AUP reporting on email?

jelv — Thu, 27 Aug 2015 21:40:47 GMT

Surely compression only applies to the local copies of the folders, not the folders on the server?

Re: Problems with AUP reporting on email?

spraxyt — Thu, 27 Aug 2015 23:33:18 GMT

Oops, I meant "compact" to eliminate freed-up space in the IMAP folders.
I've corrected my previous post.

Re: Problems with AUP reporting on email?

Townman — Fri, 28 Aug 2015 07:21:49 GMT

David / Jevl (aka spoon whittler),
I did do that on one of my clean up activities, though it is not something I do consistently. If it has any bearing on PlusNet's assessment of utilisation, then it ought to be included in the advice on reducing email storage size in the very matter-of-fact like email.