topic Re: How low can PlusNet go? in Plusnet Feedback

How low can PlusNet go?

stewarta13wsb — Thu, 27 Aug 2015 14:12:30 GMT

I've been with you since around 2004 - clearly counts for nothing.
I've recommended you to countless people - also counts for nothing.
I have a ticket dating back to June that reads like war & peace and still no resolution - and if just one more support person tells me everything is now OK without reading the ticket or that if I want faster I need to pay more, or that I'm on a different package, I will scream so loud you'll hear it from the Highlands of Scotland all the way to PlusNet HQ. I can't share the ticket link as the system is down at the moment
I also have a thread on the forum - http://community.plus.net/forum/index.php?action=post;quote=1262628;topic=142311.32;num_replies=48;sesc=426b7a052cf7b250d31a64906baca708
Are TalkTalk answering your support lines due to some hideous and cruel mix up? What has happened to PlusNet's renouned customer support?
Does it have to be goodbye after all these years or will anybody fix my upload speed issue?

Re: How low can PlusNet go?

jelv — Thu, 27 Aug 2015 16:05:36 GMT

You messed up that link! You can't post to where you are composing a post.
Either http://community.plus.net/forum/index.php/topic,142311.0.html to post the beginning of the topic or to post a link to a particular reply right click the Reply #nnn and copy that link location, e.g. http://community.plus.net/forum/index.php/topic,142311.msg1262901.html#msg1262901.
Alternatively, quote the post and copy eveything from the edit pane in to your new post:

Quote from: stewarta13wsb
IT'S THE UPLOAD SPEED!
NO I AM NOT ON 40/2 I AM PAYING FOR 40/20 (and getting 38/9)

The title of the quote is clickable.

Re: How low can PlusNet go?

stewarta13wsb — Fri, 28 Aug 2015 08:12:04 GMT

https://portal.plus.net/wizard/?p=view_question&id=106455307 ;

Re: How low can PlusNet go?

jelv — Fri, 28 Aug 2015 08:19:22 GMT

Were other users supposed to be able to see that ticket? All we see when we click your link is:

Quote
There was an error
We were unable to access your ticket information.

Re: How low can PlusNet go?

Anotherone — Fri, 28 Aug 2015 09:46:09 GMT

Based on the information in your other thread, it's obviously a poorly trained CSC agent.

Re: How low can PlusNet go?

stewarta13wsb — Fri, 28 Aug 2015 18:27:47 GMT

Quote from: spoon
Were other users supposed to be able to see that ticket? All we see when we click your link is:
Quote
There was an error
We were unable to access your ticket information.

I see it if I click the link, but maybe you have to be signed in to see it, or maybe PlusNet don't want anybody to see 2 months of complete catalogue of errors and apathy?

Re: How low can PlusNet go?

Oldjim — Fri, 28 Aug 2015 18:34:40 GMT

Only you and Plusnet staff can see your ticket - do you seriously think that having all and sundry accessing other persons tickets is either legal nor desirable

Re: How low can PlusNet go?

stewarta13wsb — Fri, 28 Aug 2015 19:03:11 GMT

When you put it like that, no I don't.
But the frustration of the last 2 months is unbelievable - much like the service, or complete lack of, that I've received.
How can it all have gone so wrong? How can there be people there, answering tickets, who haven't bothered to read the history? What's the point?
I still have no reply to my current ticket (other than the assenine one about my product being something totally different) and that's days ago now?

Re: How low can PlusNet go?

Anotherone — Fri, 28 Aug 2015 22:30:25 GMT

Whatever response you put on previously, if you haven't already, I would respond to the ticket as suggested here - http://community.plus.net/forum/index.php/topic,142311.msg1263049.html#msg1263049

Re: How low can PlusNet go?

stewarta13wsb — Sat, 29 Aug 2015 15:20:23 GMT

Done!

Re: How low can PlusNet go?

stewarta13wsb — Sat, 29 Aug 2015 15:25:35 GMT

So still waiting on a sensible answer to my ticket from the 24th AUGUST??????????
How poor can PlusNet get?

Re: How low can PlusNet go?

stewarta13wsb — Mon, 31 Aug 2015 07:39:16 GMT

And that's a week now with no reply to my ticket

Re: How low can PlusNet go?

stewarta13wsb — Mon, 31 Aug 2015 17:33:45 GMT

Another day and no contact or resolution?
Still half my quoted upload speed - maybe they're too busy with free, new customers to look after the ones they've had for years?
Watch the churn rate rocket through the roof before the penny drops that keeping current customers is so much more profitable than 'buying' new ones

Re: How low can PlusNet go?

PeterLoftus — Mon, 31 Aug 2015 18:29:31 GMT

lets hope their all enjoying their bank holiday

Re: How low can PlusNet go?

rongtw — Mon, 31 Aug 2015 21:07:44 GMT

Unfortunately the Bean counters at top ,, have no idea what happens here , so nowt will change despite what cow pats hit the fan

Re: How low can PlusNet go?

Chris — Tue, 01 Sep 2015 08:05:49 GMT

I've added some notes to the fault ticket to clarify for the faults team, I'll give them a nudge to look at this asap.

Re: How low can PlusNet go?

Saturn — Wed, 02 Sep 2015 22:45:06 GMT

Maybe you could get someone to fix my problem as well, banging on since April.

Re: How low can PlusNet go?

jelv — Thu, 03 Sep 2015 08:27:44 GMT

@saturn
I suggest you start a new topic detailing your issue and it's history

Re: How low can PlusNet go?

MatthewWheeler — Thu, 03 Sep 2015 13:20:31 GMT

@Saturn
I can see our complaints team are handling your issue.

Re: How low can PlusNet go?

stewarta13wsb — Thu, 03 Sep 2015 15:51:49 GMT

Wish they'd handle mine!!!
dick:quote