topic Re: First chat session in Plusnet Feedback

First chat session

Razorback — Wed, 26 Aug 2015 09:13:39 GMT

Not at all impressed.
Used chat for an account billing enquiry.
Agent was pleasant enough but I got the impression was not able or willing to help and just churned out glib unhelpful answers (training issue?). I gave up when it was clear I was not going to get anywhere.
The wait between responses was way too long and to cap it all the link at the end of the chat to provide feedback does not work! (returns [object Object])

Re: First chat session

HarryB — Wed, 26 Aug 2015 14:33:08 GMT

Sorry to hear that I'll make sure the feedback is passed on.

Re: First chat session

Razorback — Wed, 26 Aug 2015 16:24:54 GMT

Thanks Harry. It was the same query (word for word) you resolved earlier. Obviously not everyone has your level of expertise!
Apologies for the double thread I was a little exasperated after my chat session