New Member

Nagrom — Tue, 25 Aug 2015 15:47:45 GMT

I signed up for fibre broadband in mid August, within a couple of hours I received several E mails of welcome and information regarding the service, plus an appointment for an engineer to install the necessary equipment today sometime during the morning.
At the time I thought this was pretty efficient.
I then started to read all the negative comments on the various forums, and started to worry that I may have made a huge mistake!
I E mailed the online help line with a non urgent query and got a satisfactory reply the next day.
The phone was switched over today and I was informed by text and E mail
The Engineer turned up at 11 o clock today very polite and efficient.
I phoned technical support to help me set up an independent router, the call was answered in 7 minutes and the operative was great and got me online quickly
I have gone from a speed of 7 to 42 and the engineer recorded 60, so hopefully when the system settles it should be better.
Am I pleased with the service, You Bet
There must be a lot of happy customers its a pity they do not share their experiences

Re: New Member

MatthewWheeler — Tue, 25 Aug 2015 16:04:53 GMT

Thanks for the positive feedback

Re: New Member

Gel — Tue, 25 Aug 2015 16:24:09 GMT

You can't e mail plus net, so puzzled at that comment, and as posted elsewhere you can no longer raise a support ticket,
only use chat (when operating) or a long wait on phone.

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New Member

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Re: New Member