Plusnet you are as bad as BT

reevie — Tue, 25 Aug 2015 10:15:39 GMT

Moved to plusnet on the recommendation of a friend and now wish i stayed with BT.
Should have gone live with Phone and broad band Last Friday Thursday came and no router so after a 30min wait got through to be told "could'nt find where it was " so would send another-- but your BT router will work.
To cut a long story short after over three hours, two wasted days on the phone and still no Broad band and not knowing when i'm going to get it ---------they have until Friday at 09.00hrs then i will cancel the contact and go somewhere else.
As a new customer Plusnet ---------YOU STINK--- i thought BT was bad but at least i got Broadband-------------WHAT GIVES YOU THE RIGHT TO TREAT CUSTOMERS AS BADLY ?

Re: Plusnet you are as bad as BT

chenks76 — Tue, 25 Aug 2015 10:19:41 GMT

you do realise plusnet is owned by BT.

Re: Plusnet you are as bad as BT

MatthewWheeler — Tue, 25 Aug 2015 15:04:37 GMT

I'm really sorry to hear about what's happened.
Leave this with me.
[EDIT]
I've contacted our suppliers who have advised the order should be completed in 48 hours.

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Plusnet you are as bad as BT

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