https://community.plus.net/t5/Plusnet-Feedback/Uninterested-so-called-Technical-experts/m-p/1260149#M64132 Can you tell us what you typically get for a ping to bbc.co.uk (that tends to give a reliable 'baseline')?<BR />What kind of figure are you expecting for FTTC?<BR />Does your equipment give access to DSL line stats?&nbsp; If so can you post as much as possible - particularly interested in whather you have 'delay' listed for upstream and downstream.<BR />Non-interleaved FTTC should give 5-10ms depending on location (could be higher if you're a very long way from London), interleaving typically adds 7-8ms for each direction in which it's applied so a perfectly good but interleaved FTTC connection could have a base ping of around 25ms. Fri, 17 Jul 2015 11:34:01 GMT w23 2015-07-17T11:34:01Z https://community.plus.net/t5/Plusnet-Feedback/Uninterested-so-called-Technical-experts/m-p/1260148#M64131 I would like to complain to this Forum about the so called technical experts fed to us by Plusnet. I complained recently about online gaming pings to these so called technical experts and they barely new what I was on about. My ping to Google.co.uk is double what it should be for a fibre user. It is even double that of people on the same exchange. My equipment is far superior to that provided by PlusNet and I can prove the problem is not my equipment. I like to game around the world and this ping delay is making this impossible. This problem seems to come and go so there must be a reason for it. I am basically getting ADSL pings for the price of fibre, what other business could get away with this? Fri, 17 Jul 2015 11:24:49 GMT https://community.plus.net/t5/Plusnet-Feedback/Uninterested-so-called-Technical-experts/m-p/1260148#M64131 thisISPsucks 2015-07-17T11:24:49Z https://community.plus.net/t5/Plusnet-Feedback/Uninterested-so-called-Technical-experts/m-p/1260149#M64132 Can you tell us what you typically get for a ping to bbc.co.uk (that tends to give a reliable 'baseline')?<BR />What kind of figure are you expecting for FTTC?<BR />Does your equipment give access to DSL line stats?&nbsp; If so can you post as much as possible - particularly interested in whather you have 'delay' listed for upstream and downstream.<BR />Non-interleaved FTTC should give 5-10ms depending on location (could be higher if you're a very long way from London), interleaving typically adds 7-8ms for each direction in which it's applied so a perfectly good but interleaved FTTC connection could have a base ping of around 25ms. Fri, 17 Jul 2015 11:34:01 GMT https://community.plus.net/t5/Plusnet-Feedback/Uninterested-so-called-Technical-experts/m-p/1260149#M64132 w23 2015-07-17T11:34:01Z