https://community.plus.net/t5/Plusnet-Feedback/New-customer-getting-atrocious-service/m-p/1259879#M64122 I'm sorry to hear about the issues your having.<BR />I believe I've fixed the issue but I'll need you to reset the router to confirm. Fri, 17 Jul 2015 10:36:49 GMT MatthewWheeler 2015-07-17T10:36:49Z https://community.plus.net/t5/Plusnet-Feedback/New-customer-getting-atrocious-service/m-p/1259878#M64121 I signed up with Plusnet in June,having become fristrated with BT. We had BTFibre and paid for Plusnet Fibre one month ago. Our new router didn't get posted until I rang to complain after waiting 2 weeks without internet. Router arrived after 4 days, plugged it in and dollowed the instructions but guess what. No internet or phone now.<BR />Tried to call and was on phone for 1hour 45 mins.<BR />Regretting changing now. BT might have been poor but at least we had internet access intermittently . Thu, 16 Jul 2015 20:43:54 GMT https://community.plus.net/t5/Plusnet-Feedback/New-customer-getting-atrocious-service/m-p/1259878#M64121 HarryEvers 2015-07-16T20:43:54Z https://community.plus.net/t5/Plusnet-Feedback/New-customer-getting-atrocious-service/m-p/1259879#M64122 I'm sorry to hear about the issues your having.<BR />I believe I've fixed the issue but I'll need you to reset the router to confirm. Fri, 17 Jul 2015 10:36:49 GMT https://community.plus.net/t5/Plusnet-Feedback/New-customer-getting-atrocious-service/m-p/1259879#M64122 MatthewWheeler 2015-07-17T10:36:49Z